Travel Secretary
Budget: €6 – €12 EUR
My travel agency stays busy from March to November and I need someone who to keep operations running smoothly. The work is done entirely online, so a fast, reliable internet connection is essential.
Core responsibilities
• Respond to our inbox—customer inquiries, booking confirmations, and a few internal messages—mostly in English, but knowledge of Spanish, Italian, and Portuguese could be helpful.
• Purchase train passes, and attraction tickets through the booking portals I’ll provide.
• Deliver friendly, concise customer service, escalating any unusual situations to me right away.
Acceptance criteria
1. Inbox is cleared by Sunday night, with every email either answered, filed, or flagged for my review.
2. All ticket purchases are completed, logged, and documented with confirmation numbers in the shared spreadsheet.
3. Outstanding issues are listed in the hand-over note before you sign off.
4. To be connected through WhatsApp.
I’ll give you templates, logins, and a quick Loom walkthrough before your first weekend. If you write clearly, work quickly, and enjoy helping travelers, you’ll do great here.
Core responsibilities
• Respond to our inbox—customer inquiries, booking confirmations, and a few internal messages—mostly in English, but knowledge of Spanish, Italian, and Portuguese could be helpful.
• Purchase train passes, and attraction tickets through the booking portals I’ll provide.
• Deliver friendly, concise customer service, escalating any unusual situations to me right away.
Acceptance criteria
1. Inbox is cleared by Sunday night, with every email either answered, filed, or flagged for my review.
2. All ticket purchases are completed, logged, and documented with confirmation numbers in the shared spreadsheet.
3. Outstanding issues are listed in the hand-over note before you sign off.
4. To be connected through WhatsApp.
I’ll give you templates, logins, and a quick Loom walkthrough before your first weekend. If you write clearly, work quickly, and enjoy helping travelers, you’ll do great here.