Multilingual Technical & Customer Support Champion

We are a brand centric startup in the Publishing space with a growing network of authors and self publishers.The Multilingual Technical & Customer Support Champion is responsible for the management of our customers and for the coordination of the in-house technical support. The position is remote and part time to start with..
Key Responsibilities:

-Running the day to day operation of Multi-language Customer support (Italian & English);

-Supervising technical support of WP platform;

-Handling multilingual content management;

-Overlooking Social media plans.

What we are looking for:

-Previous experience working in a online Customer service environment (preferably e-commerce oriented);

-Experience or understanding of Wordpress platform and page builder (elementor);

-Fluent in both Italian and English language with content management abilities.;

-Outgoing individual with strong relationship skills;

-Proactive and self-motivated;

-Well organised and solutions-first thinker;