E-commerce ERP System Virtual Assistant
Budget: $8 – $15 USD
Role Overview:
We are seeking a reliable Virtual Assistant to monitor and respond to system alerts, create support tickets, and escalate technical issues for a Google Cloud–hosted ERP system tailored for e-commerce advertisers. The VA will help ensure uptime, error reporting, and smooth communication between the support and developer(s).
Responsibilities:
Monitor Telegram alerts and respond within 5 minutes or less.
Reboot services in Google Cloud Console (Simple GUI) when instructed by alerts.
Review logs in Google Cloud Logging to capture key details.
Create and update Trello tickets to document issues and actions taken.
Escalate persistent or critical alerts by contacting a developer directly and marking the ticket urgent.
Track alert status using Telegram reactions (:) for “in progress,” for “resolved”).
Training:
Duration: Two consecutive days, 14:00–23:00 GMT.
Format: Each day will begin with 2 hours of live instruction followed by independent practice.
Trainer Availability: The trainer will remain available throughout both instruction and practice to provide guidance and answer questions in real time.
Attendance Requirement: The VA must be fully available and focused during both training days and all scheduled shifts— no outside commitments or distractions.
Schedule:
Initial Training: 2 days, 14:00–23:00 GMT.
Regular Shift: 5:00–14:00 GMT, Wednesday through Sunday.
Future Responsibilities (Advanced):
After 1–2 weeks of successful performance, the VA will receive training on the ERP application itself.
This includes learning how to use the ERP to manage workflows and respond directly to client requests received via Telegram.
No telephone communication is required for this role, but excellent English comprehension and written communication are essential.
Key Skills & Requirements:
Strong written English communication and comprehension.
Ability to follow structured workflows.
Attention to detail when documenting errors.
Reliability and consistency in shift attendance.
Technical aptitude (experience with Google Cloud, SaaS, or similar is a plus but not required — training is provided).
We are seeking a reliable Virtual Assistant to monitor and respond to system alerts, create support tickets, and escalate technical issues for a Google Cloud–hosted ERP system tailored for e-commerce advertisers. The VA will help ensure uptime, error reporting, and smooth communication between the support and developer(s).
Responsibilities:
Monitor Telegram alerts and respond within 5 minutes or less.
Reboot services in Google Cloud Console (Simple GUI) when instructed by alerts.
Review logs in Google Cloud Logging to capture key details.
Create and update Trello tickets to document issues and actions taken.
Escalate persistent or critical alerts by contacting a developer directly and marking the ticket urgent.
Track alert status using Telegram reactions (:) for “in progress,” for “resolved”).
Training:
Duration: Two consecutive days, 14:00–23:00 GMT.
Format: Each day will begin with 2 hours of live instruction followed by independent practice.
Trainer Availability: The trainer will remain available throughout both instruction and practice to provide guidance and answer questions in real time.
Attendance Requirement: The VA must be fully available and focused during both training days and all scheduled shifts— no outside commitments or distractions.
Schedule:
Initial Training: 2 days, 14:00–23:00 GMT.
Regular Shift: 5:00–14:00 GMT, Wednesday through Sunday.
Future Responsibilities (Advanced):
After 1–2 weeks of successful performance, the VA will receive training on the ERP application itself.
This includes learning how to use the ERP to manage workflows and respond directly to client requests received via Telegram.
No telephone communication is required for this role, but excellent English comprehension and written communication are essential.
Key Skills & Requirements:
Strong written English communication and comprehension.
Ability to follow structured workflows.
Attention to detail when documenting errors.
Reliability and consistency in shift attendance.
Technical aptitude (experience with Google Cloud, SaaS, or similar is a plus but not required — training is provided).
Related categories:
Customer Support
Virtual Assistant
Technical Support
English Spelling
Time Management
Documentation
SaaS