Bilingual Virtual Assistant for Rental Business

We are seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends for our short-term rental business. This is a full-remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.

The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.

The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.

Schedule:
Every Saturday and Sunday
From 9:00 a.m. to 11:00 p.m. (CET)

Key Responsibilities
-Manage guest messages via PMS and WhatsApp
-Assist guests during check-in and check-out processes
-Respond promptly and professionally to guest inquiries
-Follow established procedures and communication templates
-Ensure a smooth and positive guest experience

Required Skills & Expertise
-Customer Support
-Hospitality & Tourism
-Short-Term Rental Operations
-Fluency in Italian and English (written and spoken)
-Excellent communication and time management skills
-Strong familiarity with digital tools and online platforms
-Ability to work independently in a full-remote environment

Apply now!