Mid-Level Solar Support Specialist
Budget: €12 – €18 EUR
I want a proactive mid-level technical professional who can keep our European solar portfolio running flawlessly. Day to day you will dig into monitoring data, customer tickets, and installer reports to spot under-performance, diagnose root causes, and guide fixes that bring every system back to our production ratio targets. It's a requirement to be a portuguese speaker.
You’ll lean on your Electrical engineering knowledge and hands-on Solar energy systems or PV installer experience to give clear, technically sound answers. Most of your interaction will be with our internal team members—sales, operations, and product—yet you will occasionally loop in manufacturers or local installation partners when deeper troubleshooting or warranty claims are required.
Key results I expect:
• Timely, well-documented resolutions for customer technical questions and alerts.
• Accurate quality assessments for each new installation before it is signed off.
• Concise weekly reports highlighting systemic issues, lessons learned, and actionable improvements.
If you’re comfortable juggling monitoring platforms, remote diagnostic tools, and direct calls with colleagues to keep our customers delighted, I look forward to working with you.
You’ll lean on your Electrical engineering knowledge and hands-on Solar energy systems or PV installer experience to give clear, technically sound answers. Most of your interaction will be with our internal team members—sales, operations, and product—yet you will occasionally loop in manufacturers or local installation partners when deeper troubleshooting or warranty claims are required.
Key results I expect:
• Timely, well-documented resolutions for customer technical questions and alerts.
• Accurate quality assessments for each new installation before it is signed off.
• Concise weekly reports highlighting systemic issues, lessons learned, and actionable improvements.
If you’re comfortable juggling monitoring platforms, remote diagnostic tools, and direct calls with colleagues to keep our customers delighted, I look forward to working with you.