Bilingual in Chinese and English customer service needed
Budget: €12 – €18 EUR
Preferably Chinese. If you are Chinese and possesses the skills needed. Please apply.
I need a customer service 8 hours a day to answer customers inquiry through wechat and forward to tutors on whatsapp. Customers on wechat will ask questions about their courses and you need to ask tutor and get the answers back to students. You need to be able to type English and Chinese because all of our clients are Chinese and tutors all speak english. Our company is an education consulting company, and we just need someone who can respond to basic general questions from customers like guide them which page to look for resources and where to go. For more advanced questions, you will inform supervisor and they will handle. For anything that happen during your shift that you cannot handle, please write it down and forward to the supervisor and let them handle when they are online. you MUST GO THROUGH ALL THE MESSAGES DURING YOUR SHIFT and if someone sent a message you are not sure you need to handle or not, please ASK and don't just ignore it!!! You cannot act like you didn't see it. Anything that happen within your shift you must either get it resolved or ask a supervisor to solve it., you must handle everything that happens within your shift unless you are told not to.
You also need to help with admin work like adding classes, checking students accounts, sending email for students, etc so you have to be decently good in english.
I need a customer service 8 hours a day to answer customers inquiry through wechat and forward to tutors on whatsapp. Customers on wechat will ask questions about their courses and you need to ask tutor and get the answers back to students. You need to be able to type English and Chinese because all of our clients are Chinese and tutors all speak english. Our company is an education consulting company, and we just need someone who can respond to basic general questions from customers like guide them which page to look for resources and where to go. For more advanced questions, you will inform supervisor and they will handle. For anything that happen during your shift that you cannot handle, please write it down and forward to the supervisor and let them handle when they are online. you MUST GO THROUGH ALL THE MESSAGES DURING YOUR SHIFT and if someone sent a message you are not sure you need to handle or not, please ASK and don't just ignore it!!! You cannot act like you didn't see it. Anything that happen within your shift you must either get it resolved or ask a supervisor to solve it., you must handle everything that happens within your shift unless you are told not to.
You also need to help with admin work like adding classes, checking students accounts, sending email for students, etc so you have to be decently good in english.