Customer Service Representative for E-commerce Shopify - Italian Language
Budget: $10 – $30 USD
We are a forward-thinking E-Commerce on the rise across Europe! Our business thrives on a unique Cash on Delivery (CoD) model, ensuring customers only pay when their orders are safely delivered to their doorsteps. With a commitment to providing top-notch service and enriching customer experiences, we are looking for enthusiastic and dedicated individuals to be a part of our exciting journey! ?
Your Role & Responsibilities
As a key player in our customer service team, you'll be instrumental in creating positive customer experiences through: Multi-Channel Support: Providing prompt and efficient assistance via email, phone, and social media, addressing customer inquiries, and offering real-time order updates.
Proactive Communication
Performing daily confirmation calls and reaching out to customers with abandoned carts, turning potential leads into satisfied customers. Reliable Responsiveness: Ensuring phone availability between 09:00 to 17:00 and diligently following up on any missed calls the next business day. ?
What You Bring
Experience: Nice to have- At least 1 year of experience in customer service.
Language Skills: Native in Italian, with a strong command of English for effective communication.
Availability: Flexibility to work 40h/week, offering your expertise to a diverse range of customers., with potential to scale to full time.
Preferred Skills
Shopify Experience: Familiarity with the Shopify platform is a plus.
Email Management: Experience managing automated email workflows will set you apart. ?
Why Join Us?
Supportive Team Environment: Be part of a vibrant, collaborative team that values your contributions and supports your growth.
Your Role & Responsibilities
As a key player in our customer service team, you'll be instrumental in creating positive customer experiences through: Multi-Channel Support: Providing prompt and efficient assistance via email, phone, and social media, addressing customer inquiries, and offering real-time order updates.
Proactive Communication
Performing daily confirmation calls and reaching out to customers with abandoned carts, turning potential leads into satisfied customers. Reliable Responsiveness: Ensuring phone availability between 09:00 to 17:00 and diligently following up on any missed calls the next business day. ?
What You Bring
Experience: Nice to have- At least 1 year of experience in customer service.
Language Skills: Native in Italian, with a strong command of English for effective communication.
Availability: Flexibility to work 40h/week, offering your expertise to a diverse range of customers., with potential to scale to full time.
Preferred Skills
Shopify Experience: Familiarity with the Shopify platform is a plus.
Email Management: Experience managing automated email workflows will set you apart. ?
Why Join Us?
Supportive Team Environment: Be part of a vibrant, collaborative team that values your contributions and supports your growth.