Customer Service Support Staff -- 2
Budget: $2 – $8 AUD
We are looking for a highly motivated and experienced individual to join our team as a Freelance Customer Service Support Staff. The ideal candidate will be an excellent communicator with strong problem-solving skills and the ability to think on their feet.
Responsibilities:
• Provide customer service support to clients via phone, email, and chat
• Respond promptly to customer inquiries in a professional manner
• Troubleshoot customer service issues quickly and efficiently
• Investigate customer complaints using available resources
• Utilize knowledge base articles, user guides, and other documentation to assist customers with their inquiries
• Document all customer interactions in the company’s CRM system
• Follow up with customers after resolving their issues or inquiries
Requirements:
• Proven experience providing excellent customer service support in a freelance environment
• Excellent communication skills (verbal & written)
• Strong problem-solving skills
• Ability to work independently with minimal supervision
Responsibilities:
• Provide customer service support to clients via phone, email, and chat
• Respond promptly to customer inquiries in a professional manner
• Troubleshoot customer service issues quickly and efficiently
• Investigate customer complaints using available resources
• Utilize knowledge base articles, user guides, and other documentation to assist customers with their inquiries
• Document all customer interactions in the company’s CRM system
• Follow up with customers after resolving their issues or inquiries
Requirements:
• Proven experience providing excellent customer service support in a freelance environment
• Excellent communication skills (verbal & written)
• Strong problem-solving skills
• Ability to work independently with minimal supervision