日本民宿平台以及电商客服(Japanese Guesthouse Platform and E-commerce Customer Service)

Job ID: 36827868

Budget: $30 – $250 USD

工作要求:
1. 每天工作8小时,上班时间为北京时间14:00-20:00
2. 上班期间需要一直连接视频,以便我们能看见你的工作状态。
3. 流利的英文和日文(日语能力测试2级或以上),项目沟通我们会使用英文或日文沟通。
4.懂中文者优先。

工作内容:
1.民宿平台客服对应(在客人提出问题后5分钟内进行回复)
2.民宿平台新增订单整理以及汇报
3.接客人的电话(我方会提供日本IP电话)
4.电商平台的客服对应

工作时间以及薪资:
每周一至周五工作,如果周六周日也能工作会按天数支付加班费用。
费用按每周工作时间结算。


Job Requirements:

Work 8 hours a day, with working hours from 14:00 to 20:00 Beijing time.
Stay connected to video during working hours so that we can see your work status.
Fluent in English and Japanese (Japanese Language Proficiency Test Level 2 or above). Project communication will be conducted in English or Japanese.
Chinese language proficiency is preferred.
Job Responsibilities:

Respond to inquiries from guests on the guesthouse platform within 5 minutes after receiving the question.
Organize and report new orders on the guesthouse platform.
Answer phone calls from customers (we will provide a Japan IP phone).
Provide customer service for the e-commerce platform.
Working Hours and Salary:
Work from Monday to Friday. If you are able to work on Saturdays and Sundays, overtime pay will be provided accordingly.
Payment will be based on the number of hours worked per week.