Italian-Romanian Email Support
Budget: €12 – €18 EUR
I’m looking for a reliable bilingual agent who can handle a high volume of customer inquiries in both Italian and Romanian entirely via email. On a typical day I receive 51 or more messages ranging from simple product questions to follow-ups on existing orders, and I need those answered quickly, clearly, and in a friendly tone that matches our brand voice.
Your core tasks
• Monitor the shared inbox during agreed-upon hours and keep response times low.
• Draft concise, helpful replies in flawless Italian or Romanian according to the customer’s language.
• Tag, escalate, or summarize any technical or billing-related issues so my internal team can step in.
• Maintain accurate records of each interaction in our ticketing platform (Zendesk).
What will make you stand out
• Proven written fluency in both Italian and Romanian.
• Solid grasp of polite business email etiquette and customer-first language.
• Experience with high-volume inboxes (50+ tickets per day) and tools such as Zendesk, Freshdesk, or Gorgias.
• The initiative to suggest template improvements and spot recurring questions we can convert into macros or knowledge-base articles.
Deliverables
1. Daily cleared inbox with any pending items flagged.
2. A brief end-of-day summary noting escalations, common questions, and customer sentiment trends.
I’ll provide onboarding documents, brand guidelines, and existing templates so you can start responding from day one. If you’re ready to become the friendly voice behind our emails, I’d love to hear about your relevant experience and availability.
Your core tasks
• Monitor the shared inbox during agreed-upon hours and keep response times low.
• Draft concise, helpful replies in flawless Italian or Romanian according to the customer’s language.
• Tag, escalate, or summarize any technical or billing-related issues so my internal team can step in.
• Maintain accurate records of each interaction in our ticketing platform (Zendesk).
What will make you stand out
• Proven written fluency in both Italian and Romanian.
• Solid grasp of polite business email etiquette and customer-first language.
• Experience with high-volume inboxes (50+ tickets per day) and tools such as Zendesk, Freshdesk, or Gorgias.
• The initiative to suggest template improvements and spot recurring questions we can convert into macros or knowledge-base articles.
Deliverables
1. Daily cleared inbox with any pending items flagged.
2. A brief end-of-day summary noting escalations, common questions, and customer sentiment trends.
I’ll provide onboarding documents, brand guidelines, and existing templates so you can start responding from day one. If you’re ready to become the friendly voice behind our emails, I’d love to hear about your relevant experience and availability.