Hospitality Support Agent with fluent or native Italian language
Budget: €30 – €250 EUR
We are an Italian company looking for a reliable and empathetic Customer Care Agent to support our guests during weekends and holidays.
In this role, you’ll be the first point of contact for our guests, answering support tickets with professionalism, warmth, and a reassuring tone. Your mission is to ensure a smooth, positive experience during their stay that reflects the values of our brand.
What you’ll do:
- Respond to guests support tickets in a timely, friendly, and solution-oriented manner
- Maintain our brand’s tone of voice and service standards
- Handle unexpected issues with calm and clarity
Workload & Availability:
On average, we receive around 4 tickets per weekend. During autumn and spring, there may be weekends with no tickets at all, while in summer it can increase to around 8/10 tickets.
You will need to be reachable from 8:00 to 21:00 on the agreed weekends and holidays.
What we’re looking for:
- Native or fluent Italian speaker
- Proficient in English (spoken and written)
- Excellent communication and problem-solving skills
- A calm, friendly, and proactive attitude
Availability on weekends and public holidays (you can share your availabilities with us).
Compensation:
We offer a daily rate of 50 euros for availability, independent of the number of tickets received.
This role plays a key part in maintaining the trust and satisfaction of our guests. If you’re passionate about hospitality and love helping people, we’d love to hear from you!
In this role, you’ll be the first point of contact for our guests, answering support tickets with professionalism, warmth, and a reassuring tone. Your mission is to ensure a smooth, positive experience during their stay that reflects the values of our brand.
What you’ll do:
- Respond to guests support tickets in a timely, friendly, and solution-oriented manner
- Maintain our brand’s tone of voice and service standards
- Handle unexpected issues with calm and clarity
Workload & Availability:
On average, we receive around 4 tickets per weekend. During autumn and spring, there may be weekends with no tickets at all, while in summer it can increase to around 8/10 tickets.
You will need to be reachable from 8:00 to 21:00 on the agreed weekends and holidays.
What we’re looking for:
- Native or fluent Italian speaker
- Proficient in English (spoken and written)
- Excellent communication and problem-solving skills
- A calm, friendly, and proactive attitude
Availability on weekends and public holidays (you can share your availabilities with us).
Compensation:
We offer a daily rate of 50 euros for availability, independent of the number of tickets received.
This role plays a key part in maintaining the trust and satisfaction of our guests. If you’re passionate about hospitality and love helping people, we’d love to hear from you!