Email Order Support Assistant
Budget: ₹750 – ₹1,250 INR
Email is my main customer-service channel, and order-related questions keep coming in faster than I can answer them. I need help clearing that inbox twice a day, Monday through Friday, while keeping every reply friendly, accurate, and on-brand.
Here’s what the role looks like day-to-day: log into the shared email account, open each new ticket, confirm shipping or tracking details, handle simple order edits or cancellations inside Shopify (or a similar dashboard), and send a concise response using the templates I provide. If anything falls outside those templates—damaged items, lost packages, unusual requests—flag it for me immediately and circle back once I’ve stepped in.
Fluent written English and prior experience with common support tools such as Gmail, Help Scout, Zendesk, or Gorgias are essential; familiarity with basic e-commerce terminology will keep things smooth. I value accuracy over raw speed, yet I still expect all messages answered within a four-hour window during business hours.
I’ll supply:
• Response templates and an FAQ
• Access to the order-management system
• A short onboarding call to walk you through our tone and workflow
You’ll bring reliable internet, strong attention to detail, and a genuine commitment to customer happiness. If we’re a good match, this can evolve into a longer-term, part-time partnership.
Include the word “smooth” somewhere in your proposal so I know you read the full brief.
Here’s what the role looks like day-to-day: log into the shared email account, open each new ticket, confirm shipping or tracking details, handle simple order edits or cancellations inside Shopify (or a similar dashboard), and send a concise response using the templates I provide. If anything falls outside those templates—damaged items, lost packages, unusual requests—flag it for me immediately and circle back once I’ve stepped in.
Fluent written English and prior experience with common support tools such as Gmail, Help Scout, Zendesk, or Gorgias are essential; familiarity with basic e-commerce terminology will keep things smooth. I value accuracy over raw speed, yet I still expect all messages answered within a four-hour window during business hours.
I’ll supply:
• Response templates and an FAQ
• Access to the order-management system
• A short onboarding call to walk you through our tone and workflow
You’ll bring reliable internet, strong attention to detail, and a genuine commitment to customer happiness. If we’re a good match, this can evolve into a longer-term, part-time partnership.
Include the word “smooth” somewhere in your proposal so I know you read the full brief.