Fresh desk basic ticket system
Budget: $30 – $250 USD
We need to implement Freshdesk ticket system where all customer requests need to be tracked.
Requests will be sent through email to a shared mailbox in outlook MS office 365.
Agents will work on tickets in a coordinated manner.
Once the request is completed, ticket will be closed.
The most important requirement is to track the Average handle time for each customer request. Need a simple system to begin with.
Requests will be sent through email to a shared mailbox in outlook MS office 365.
Agents will work on tickets in a coordinated manner.
Once the request is completed, ticket will be closed.
The most important requirement is to track the Average handle time for each customer request. Need a simple system to begin with.