Client Support Agent: Inbound Calls/Help Center Contributions 9 a.m. - 5 p.m. CT
Budget: $8 – $15 USD
We're a B2B E-Commerce company and have an opening for a client support agent that is capable of technical writing for our help center and can handle in-bound calls.
You would start by undergoing 8 weeks of mandatory customer soft skills training while working on the job. We require that you have the following:
Equipment:
1. Noise canceling headset.
2. Stable high speed internet connection.
3. Computer with enough RAM and processing speed to handle inbound calls, spreadsheets and time tracking software.
Skills required:
1. Fluency in American style English
2. Ability to write in technical terms, applying visual aids such as screenshots and embedded video.
3. Excellent customer soft skills.
4. Prior experience with Zendesk
5. Prior E-Commerce experience.
Your primary duties will include writing our Help Center articles. Secondarily you are required to handle in-bound calls when applicable and may be asked to act as a chat agent and respond to tickets.
Geography require: North America, Central America, or South America.
You would start by undergoing 8 weeks of mandatory customer soft skills training while working on the job. We require that you have the following:
Equipment:
1. Noise canceling headset.
2. Stable high speed internet connection.
3. Computer with enough RAM and processing speed to handle inbound calls, spreadsheets and time tracking software.
Skills required:
1. Fluency in American style English
2. Ability to write in technical terms, applying visual aids such as screenshots and embedded video.
3. Excellent customer soft skills.
4. Prior experience with Zendesk
5. Prior E-Commerce experience.
Your primary duties will include writing our Help Center articles. Secondarily you are required to handle in-bound calls when applicable and may be asked to act as a chat agent and respond to tickets.
Geography require: North America, Central America, or South America.