Zoho Chatbot-Based Automated Booking System

I am looking for an experienced Zoho developer / automation expert to build a fully automated omnichannel chatbot-based seat booking system using the Zoho ecosystem.

This will be a 100% online system (no cash handling) and must automate everything from customer booking to payment, cancellation, refund, vendor payout, notifications, and feedback.

PLATFORMS & TOOLS (MANDATORY)

The system must be built using:

Zoho SalesIQ (Chatbot + Omnichannel)

Zoho Sheets or Zoho Creator (seat inventory management)

Zoho Checkout

Zoho Payments

Zoho Books

Razorpay

WhatsApp Business API (Zoho BSP or approved provider)

Email & SMS notifications

BOOKING CHATBOT FLOW (REQUIRED)

Customer sends a message to our business number

Chatbot greets the customer

Customer selects:

Travel date

Time slot

Number of passengers

System checks real-time seat availability from:

Zoho Sheets or

Zoho Creator

If seats are available:

Fare is calculated automatically

Payment link is generated

Customer completes payment online

Booking confirmation is sent via:

WhatsApp

SMS

Email

Booking details include:

Booking ID / PNR

Pickup location

Time & trip details

CANCELLATION & REFUND REQUIREMENTS
Ticket Cancellation

Customer should be able to cancel booking via chatbot

Cancellation rules:

Full refund

Partial refund

No refund
(Based on configurable time rules before departure)

Cancelled seats must automatically return to inventory

Refund Automation

Refund should be triggered automatically via:

Razorpay / Zoho Payments

Refund status updates sent to customer

All refund entries synced with Zoho Books

AUTOMATED NOTIFICATIONS

Booking confirmation

Payment success / failure

Cancellation confirmation

Refund initiated & completed

Trip reminders:

1 hour before departure

30 minutes before departure

(WhatsApp, SMS & Email)

PAYMENT, COMMISSION & VENDOR PAYOUT

Customers pay fully online

System must:

Record payments in Zoho Books

Deduct our commission

Trigger vendor payout automatically

Vendor payout reports & history required

SUPPORT & FEEDBACK

Chatbot should handle:

Customer support

Complaints

FAQs

Automated post-trip feedback collection

Feedback stored for reporting

ADMIN & BACKEND REQUIREMENTS

Seat inventory dashboard

Booking & cancellation tracking

Payment & refund reports

Vendor payout reports

Customer database

Daily / weekly / monthly summaries

Error handling for failed payments

DELIVERABLES EXPECTED FROM FREELANCER

Please include the following in your proposal:

Complete Zoho SalesIQ chatbot setup

Omnichannel integration (WhatsApp, FB, Instagram)

Seat inventory system (Sheet or Creator)

Payment, cancellation & refund automation

Vendor payout logic

Notification workflows

Zoho Books integration

Testing & deployment

Documentation & handover

Post-launch support

TIMELINE

Please mention:

Total development time

Testing & go-live duration

BUDGET & QUOTE REQUEST

Please share:

Total fixed cost for full project

Module-wise cost breakup

Any recurring costs (if applicable)

Payment milestones (if any)

EXPERIENCE REQUIRED

Strong experience with Zoho ecosystem

Prior chatbot or booking automation projects

WhatsApp Business API integration experience

Payment gateway automation knowledge

Please also share:

Relevant past projects

Recommended architecture (Zoho Sheet vs Zoho Creator)

Suggestions for scalability & reliability

IMPORTANT NOTE

Proposals without clear Zoho experience, architecture explanation, or cost breakup will not be considered.