Customer Support Ticketing System Setup
Budget: ₹1,500 – ₹12,500 INR
I'm looking for an experienced developer to set up a customer support ticketing system integrated with Zoho One. We currently receive support requests through phone calls, emails, and WhatsApp, and we need a streamlined way to manage these requests and keep customers updated.
Requirements:
- Integration with Zoho One
- Support request channels: Phone calls (primary), emails, WhatsApp
- Notifications to customers via email, WhatsApp, and SMS
- Customers should receive updates on their tickets through the chosen notification channels
- Ability to link existing WhatsApp numbers to the new system
Ideal Skills & Experience:
- Proficiency in Zoho One and its various applications
- Experience in setting up ticketing systems
- Familiarity with WhatsApp business integrations
- Strong communication skills to ensure smooth setup and operation
Please provide a detailed plan on how you will execute this project, including timelines and any potential challenges you foresee.
Requirements:
- Integration with Zoho One
- Support request channels: Phone calls (primary), emails, WhatsApp
- Notifications to customers via email, WhatsApp, and SMS
- Customers should receive updates on their tickets through the chosen notification channels
- Ability to link existing WhatsApp numbers to the new system
Ideal Skills & Experience:
- Proficiency in Zoho One and its various applications
- Experience in setting up ticketing systems
- Familiarity with WhatsApp business integrations
- Strong communication skills to ensure smooth setup and operation
Please provide a detailed plan on how you will execute this project, including timelines and any potential challenges you foresee.