Automate Email Management in Zoho Desk
Budget: $250 – $750 AUD
I'm seeking a Zoho expert with extensive experience in Zoho Desk, Zoho, and Deluge. The ideal candidate will be able to create custom functions to automate email handling within Zoho Desk based on specific criteria.
The task is to set up an automation that:
- Forwards a ticket with an attachment to a specified email address (biancaATmycarespaceDOTcomDOTau).
- Includes all attachments when forwarding.
- Retains a copy of the ticket in the Desk.
- Updates the ticket status to 'Closed'.
- Removes the signature when forwarding (note: anything after 'Regards,' is a signature).
- Prefixes the subject with the Ticket ID.
- Keeps the status open if the forwarding fails.
I would like this to be the start of a long-term relationship. Future tasks will include more work with Zoho CRM and Zoho Forms. Please demonstrate your relevant experience when bidding.
The task is to set up an automation that:
- Forwards a ticket with an attachment to a specified email address (biancaATmycarespaceDOTcomDOTau).
- Includes all attachments when forwarding.
- Retains a copy of the ticket in the Desk.
- Updates the ticket status to 'Closed'.
- Removes the signature when forwarding (note: anything after 'Regards,' is a signature).
- Prefixes the subject with the Ticket ID.
- Keeps the status open if the forwarding fails.
I would like this to be the start of a long-term relationship. Future tasks will include more work with Zoho CRM and Zoho Forms. Please demonstrate your relevant experience when bidding.