Zoho One Support Liaison
Budget: ₹100 – ₹400 INR
My entire operation runs on Zoho One—from CRM and Books to Desk and several other bundled apps—and I need a detail-oriented specialist who can own every bug and escalation that crops up. You will investigate technical glitches, broken integrations, and interface quirks, replicate them when possible, open tickets with Zoho Support, and stay on top of each case until it is fully resolved.
Communication with Zoho can happen by email, phone, or live chat; whichever channel gets the quickest response is the one we’ll use in the moment. Internally, I’ll rely on you for concise status updates and clear documentation so my team always knows the current workaround and final fix.
Deliverables
• Accurate ticket log with Zoho case IDs and timestamps
• Brief daily summary of new issues and progress on open ones
• A running knowledge-base entry for each resolved bug (steps, resolution, and preventative notes)
If you already know the Zoho One ecosystem inside out and have a track record of getting answers from their support team, let’s get started.
Communication with Zoho can happen by email, phone, or live chat; whichever channel gets the quickest response is the one we’ll use in the moment. Internally, I’ll rely on you for concise status updates and clear documentation so my team always knows the current workaround and final fix.
Deliverables
• Accurate ticket log with Zoho case IDs and timestamps
• Brief daily summary of new issues and progress on open ones
• A running knowledge-base entry for each resolved bug (steps, resolution, and preventative notes)
If you already know the Zoho One ecosystem inside out and have a track record of getting answers from their support team, let’s get started.