Zoho CRM Expert for Multi-Department Automation

Job ID: 40272748

Budget: ₹1,000 – ₹5,000 INR

Hello,

We are looking for an experienced Zoho CRM Expert who can completely set up, customize, and automate Zoho CRM for our multi-department company.

This is not basic setup work.
We need full workflow automation, funnel structure, and reporting system.

About Our Business:

We operate in multiple verticals:

Pathology & Diagnostics

Media & Digital Marketing

Education / Institution & University Tie-ups

Sales & Field Operations

HR & Hiring

Scope of Work:

The selected freelancer must:

CRM Structure Setup

Custom Modules creation

Department-wise pipeline

Lead stages (Enquiry → Follow-up → Hot → Converted → Closed)

Separate funnel for each department

Automation

Workflow automation

Auto lead assignment

Follow-up reminders

Task automation

Escalation alerts

WhatsApp / Email automation (if possible)

Sales Funnel Design

Lead to Closure tracking

Conversion tracking

Revenue dashboard

Manager-level approval flow

Reporting & Dashboard

Daily performance dashboard

Employee KPI tracking

Conversion ratio report

Department-wise revenue report

Source-wise lead tracking

User Hierarchy Setup

We need CRM structured from:

Tele-caller

Field Executive

Manager

Department Head

Director Level

With proper role-based access control.

Important:

We want CRM structured in such a way that:

No lead leakage

Every follow-up tracked

Every employee performance measurable

Complete transparency in reporting

Scalable system

Deliverables:

Fully Configured Zoho CRM

Automation Workflows

Funnel Structure

Dashboard Setup

User Training (basic)

Documentation of setup

Ideal Candidate:

Proven Zoho CRM experience

Experience in healthcare / education / marketing CRM

Strong workflow automation knowledge

Experience in multi-department CRM structure

Able to suggest best CRM structure
Related categories: PHP CRM Salesforce.com Zoho Zoho CRM