Voice Blaster Survey Campaign Setup
Budget: ₹1,500 – ₹12,500 INR
Freelancer for Voice Blaster Survey Campaign (VICIdial + Amazon Polly + Zoho CRM)
1️⃣ Project Overview
We are looking for an experienced VICIdial expert to configure and deploy a complete Voice Blaster Survey Campaign with IVR-based product selection and negotiation tracking.
Important Clarifications
TTS is already configured using
Amazon Polly – Aditi voice
Pre-recorded WAV audio files are already available
SSL is NOT yet configured
CRM integration required with Zoho CRM
The freelancer’s role is to properly configure campaign logic, IVR flow, DTMF capture, reporting, and CRM integration.
2️⃣ Existing Infrastructure
Dialer: VICIdial (ViciBox 12, Asterisk 16.x)
TTS Engine: Amazon Polly (Aditi voice configured)
Audio: Pre-recorded WAV files ready
GSM Gateway: Dinstar
Server: On-prem Linux (Public IP available)
CRM: Zoho CRM
SSL: Not configured yet (freelancer may configure if required)
3️⃣ Scope of Work
A. Audio & TTS Handling
Freelancer must:
Verify WAV format compatibility (8kHz, mono PCM for Asterisk)
Upload & map audio properly in VICIdial
Use Amazon Polly only where dynamic text is needed
Implement fallback if TTS fails
Optimize playback clarity
B. Voice Blaster Campaign Setup
Create dedicated AUTO campaign
Configure dial method
Set GSM routing
Configure caller ID
Setup retry logic
Configure AMD (Answering Machine Detection)
Drop rate optimization
Configure call throttling
C. IVR Survey Flow & DTMF Logic
IVR Menu Structure:
Press 1 – Interested
Press 2 – Product Selection 2
Press 3 – Product Selection 3
Press 4 – Product Selection 4
Press 5 – Product Selection 5
Press 6 – Product Selection 6
Press 7 – Product Selection 7
Press 8 – Product Selection 8
Press 9 – Connect to Agent
Press 0 – Not Interested
Requirements:
Capture all DTMF responses
Store against lead record:
Interest status
Selected product number
Price negotiation flag (if applicable)
Log timestamp of key press
Allow multiple-level logic (if needed later)
Special Handling:
Press 9 → Route to specific INGROUP
No input → Retry prompt → Then hangup or retry call
Press 0 → Mark as Not Interested & update CRM
D. Database & Reporting
Must provide:
DTMF report (per key pressed)
Product selection summary
Interested vs Not Interested ratio
Agent transfer report
Retry attempt report
CSV export option
E. Zoho CRM Integration
Integration with
Zoho CRM
Freelancer must:
Push call status
Push DTMF selection
Update lead stage automatically
Create call activity log
Map product selection fields
Handle API token securely
Optional (Preferred):
Two-way sync
Webhook based real-time update
F. SSL Configuration (If Required)
Since SSL is not configured:
Freelancer should:
Configure Let's Encrypt SSL
Enable HTTPS
Update base URLs
Ensure API calls work over HTTPS
Fix browser security warnings
4️⃣ Deliverables
Fully working voice broadcast campaign
Configured IVR with full DTMF capture
Verified audio playback
Product-wise reporting dashboard
Zoho CRM integration scripts
SQL scripts (if new fields created)
SSL configured (if included in scope)
Documentation
Testing report
Knowledge transfer session
1️⃣ Project Overview
We are looking for an experienced VICIdial expert to configure and deploy a complete Voice Blaster Survey Campaign with IVR-based product selection and negotiation tracking.
Important Clarifications
TTS is already configured using
Amazon Polly – Aditi voice
Pre-recorded WAV audio files are already available
SSL is NOT yet configured
CRM integration required with Zoho CRM
The freelancer’s role is to properly configure campaign logic, IVR flow, DTMF capture, reporting, and CRM integration.
2️⃣ Existing Infrastructure
Dialer: VICIdial (ViciBox 12, Asterisk 16.x)
TTS Engine: Amazon Polly (Aditi voice configured)
Audio: Pre-recorded WAV files ready
GSM Gateway: Dinstar
Server: On-prem Linux (Public IP available)
CRM: Zoho CRM
SSL: Not configured yet (freelancer may configure if required)
3️⃣ Scope of Work
A. Audio & TTS Handling
Freelancer must:
Verify WAV format compatibility (8kHz, mono PCM for Asterisk)
Upload & map audio properly in VICIdial
Use Amazon Polly only where dynamic text is needed
Implement fallback if TTS fails
Optimize playback clarity
B. Voice Blaster Campaign Setup
Create dedicated AUTO campaign
Configure dial method
Set GSM routing
Configure caller ID
Setup retry logic
Configure AMD (Answering Machine Detection)
Drop rate optimization
Configure call throttling
C. IVR Survey Flow & DTMF Logic
IVR Menu Structure:
Press 1 – Interested
Press 2 – Product Selection 2
Press 3 – Product Selection 3
Press 4 – Product Selection 4
Press 5 – Product Selection 5
Press 6 – Product Selection 6
Press 7 – Product Selection 7
Press 8 – Product Selection 8
Press 9 – Connect to Agent
Press 0 – Not Interested
Requirements:
Capture all DTMF responses
Store against lead record:
Interest status
Selected product number
Price negotiation flag (if applicable)
Log timestamp of key press
Allow multiple-level logic (if needed later)
Special Handling:
Press 9 → Route to specific INGROUP
No input → Retry prompt → Then hangup or retry call
Press 0 → Mark as Not Interested & update CRM
D. Database & Reporting
Must provide:
DTMF report (per key pressed)
Product selection summary
Interested vs Not Interested ratio
Agent transfer report
Retry attempt report
CSV export option
E. Zoho CRM Integration
Integration with
Zoho CRM
Freelancer must:
Push call status
Push DTMF selection
Update lead stage automatically
Create call activity log
Map product selection fields
Handle API token securely
Optional (Preferred):
Two-way sync
Webhook based real-time update
F. SSL Configuration (If Required)
Since SSL is not configured:
Freelancer should:
Configure Let's Encrypt SSL
Enable HTTPS
Update base URLs
Ensure API calls work over HTTPS
Fix browser security warnings
4️⃣ Deliverables
Fully working voice broadcast campaign
Configured IVR with full DTMF capture
Verified audio playback
Product-wise reporting dashboard
Zoho CRM integration scripts
SQL scripts (if new fields created)
SSL configured (if included in scope)
Documentation
Testing report
Knowledge transfer session