Mobile Telephony Integration with Zoho for NL Team
Budget: €18 – €36 EUR
Short-Term Expert Needed: Implement Mobile Telephony Solution Integrated with Zoho One for Netherlands Subsidiary
### About Us
We are the European subsidiary of a global company, based in Rotterdam, Netherlands. We are seeking an experienced professional to design and implement a telephony and messaging solution that integrates fully with Zoho One, specifically Zoho CRM, to support our remote and hybrid teams.
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### Project Overview
We are looking for a telephony/VoIP systems integrator who can confidently deliver the full implementation of the solution described below. The ideal candidate will have direct experience integrating cloud-based telephony systems with Zoho CRM and a deep understanding of the available tools, limitations, and workarounds.
---
### Core Requirements
* **Netherlands Mobile Numbers**
* Provision of real Netherlands mobile numbers (not landlines) that reflect our business presence in the Netherlands.
* These numbers must support both inbound and outbound calling and SMS functionality.
* Nice-to-have: if feasible, the ability to port over existing NL mobile numbers; otherwise, new numbers can be issued.
* **Mobile Softphone App Support**
* The phone numbers must work through a softphone app on both iOS and Android.
* The app should support calling and SMS, with excellent call quality and reliability.
* **Zoho CRM Web Calling**
* Team members must be able to initiate calls directly from within the Zoho CRM web interface using click-to-call functionality.
* The experience must be seamless and not rely on external popups or tools.
* **Call Recording and Transcription**
* All calls should be automatically recorded and stored within the Zoho CRM Calls module, not via external links.
* Each call should be correctly tagged to the associated Lead, Contact, or Account.
* Where possible, transcriptions of calls should also be captured and stored in the CRM.
* **SMS Logging in CRM**
* SMS messages sent and received through the mobile numbers should be recorded in Zoho CRM and linked to the correct contact or lead.
* **WhatsApp Integration**
* The mobile numbers should support WhatsApp Business use.
* WhatsApp messages should ideally be integrated into Zoho CRM via a compliant provider, with message history logged against the appropriate record.
---
### Who We’re Looking For
We are only interested in working with freelancers who have proven experience delivering full telephony integrations with Zoho One. You must:
* Be confident in recommending and deploying the best-fit telephony provider to meet the above requirements
* Be highly familiar with Zoho CRM’s ecosystem and integration methods
* Understand the limitations of Zoho Voice and be able to provide superior alternatives
* Be prepared to document and explain the implemented setup
---
### Important Notes
We have already explored several providers and have encountered limitations, particularly with Zoho Voice in the Netherlands. We are specifically seeking a solution that has been tested and confirmed to meet our needs.
---
### Application Instructions
Please include the following in your proposal:
* A clear outline of how you will address each requirement
* Recommended providers/platforms
* Past examples of similar Zoho integrations you have completed
* Information on number porting feasibility for Netherlands numbers (if known)
* Estimated delivery timeline and pricing
---
### Project Duration
* Short-term engagement (2 to 4 weeks)
* Opportunity for follow-up work related to optimisation and ongoing support
### About Us
We are the European subsidiary of a global company, based in Rotterdam, Netherlands. We are seeking an experienced professional to design and implement a telephony and messaging solution that integrates fully with Zoho One, specifically Zoho CRM, to support our remote and hybrid teams.
---
### Project Overview
We are looking for a telephony/VoIP systems integrator who can confidently deliver the full implementation of the solution described below. The ideal candidate will have direct experience integrating cloud-based telephony systems with Zoho CRM and a deep understanding of the available tools, limitations, and workarounds.
---
### Core Requirements
* **Netherlands Mobile Numbers**
* Provision of real Netherlands mobile numbers (not landlines) that reflect our business presence in the Netherlands.
* These numbers must support both inbound and outbound calling and SMS functionality.
* Nice-to-have: if feasible, the ability to port over existing NL mobile numbers; otherwise, new numbers can be issued.
* **Mobile Softphone App Support**
* The phone numbers must work through a softphone app on both iOS and Android.
* The app should support calling and SMS, with excellent call quality and reliability.
* **Zoho CRM Web Calling**
* Team members must be able to initiate calls directly from within the Zoho CRM web interface using click-to-call functionality.
* The experience must be seamless and not rely on external popups or tools.
* **Call Recording and Transcription**
* All calls should be automatically recorded and stored within the Zoho CRM Calls module, not via external links.
* Each call should be correctly tagged to the associated Lead, Contact, or Account.
* Where possible, transcriptions of calls should also be captured and stored in the CRM.
* **SMS Logging in CRM**
* SMS messages sent and received through the mobile numbers should be recorded in Zoho CRM and linked to the correct contact or lead.
* **WhatsApp Integration**
* The mobile numbers should support WhatsApp Business use.
* WhatsApp messages should ideally be integrated into Zoho CRM via a compliant provider, with message history logged against the appropriate record.
---
### Who We’re Looking For
We are only interested in working with freelancers who have proven experience delivering full telephony integrations with Zoho One. You must:
* Be confident in recommending and deploying the best-fit telephony provider to meet the above requirements
* Be highly familiar with Zoho CRM’s ecosystem and integration methods
* Understand the limitations of Zoho Voice and be able to provide superior alternatives
* Be prepared to document and explain the implemented setup
---
### Important Notes
We have already explored several providers and have encountered limitations, particularly with Zoho Voice in the Netherlands. We are specifically seeking a solution that has been tested and confirmed to meet our needs.
---
### Application Instructions
Please include the following in your proposal:
* A clear outline of how you will address each requirement
* Recommended providers/platforms
* Past examples of similar Zoho integrations you have completed
* Information on number porting feasibility for Netherlands numbers (if known)
* Estimated delivery timeline and pricing
---
### Project Duration
* Short-term engagement (2 to 4 weeks)
* Opportunity for follow-up work related to optimisation and ongoing support