Zendesk Support Setup for Team

I need our brand-new Zendesk Support instance configured so a team of about ten agents can start handling tickets right away. The essentials are:

FIXED PRICE PROJECT, PLEASE SHARE YOUR PRICING.

• Connect our primary support email address and embed the live-chat widget, feeding both channels into a single, tidy queue.
• Create clear ticket-routing automations that send each request to the right agent or group based on topic, language, or priority.
• Set up groups, views, macros, tags, and user roles so everything is organised and easy to maintain.

Once the configuration is complete, please test every workflow end-to-end, document the settings, and give me a walkthrough so I can manage tweaks on my own. If you see quick wins—like lightweight auto-responses or basic SLA tracking—feel free to flag them, though they’re not critical just yet.

The final deliverable is a fully operational Zendesk Support environment that lets us handle email and live-chat tickets seamlessly, with routing rules verified and agents ready to log in and work. Familiarity with Zendesk Chat or Guide is a bonus, as expansion is on the horizon.