Zendesk Response Time Report Creation
Budget: $30 – $250 NZD
I require an expert with substantial experience in creating custom Zendesk reports to develop a specific report for me.
Key Project Requirements:
- The primary data to be captured in this report is the response time for customer service tickets.
- Zendesk provides an off-the-shelf measure for response time, however this is not accurate. We need to know at any given point in time how long on average, our customers are waiting for a response. This includes, open tickets. so the time needs to be recorded from last interaction as opposed to recording the response time when an update happens.
Desired Freelancer Skills and Experience:
- Proven experience creating custom reports in Zendesk
Key Project Requirements:
- The primary data to be captured in this report is the response time for customer service tickets.
- Zendesk provides an off-the-shelf measure for response time, however this is not accurate. We need to know at any given point in time how long on average, our customers are waiting for a response. This includes, open tickets. so the time needs to be recorded from last interaction as opposed to recording the response time when an update happens.
Desired Freelancer Skills and Experience:
- Proven experience creating custom reports in Zendesk