ZenDesk - fix triggers, automations add live chat module
Budget: $30 – $250 AUD
We're on a legacy plan for zendesk, our plan is grandfathered.
1. Fix some triggers and notifications agents and customers receive. Just need to improve the process as sometimes agents and customers receive incorrect trigger emails.
2. Add a live chat module to connect to zendesk, we would like for the customer when they open the chat box to see a list of subjects, once they click the subjects they will see the information in the chatbox where they can submit a ticket without leaving the chatbox. Im open to options with the last part.
3. Add an external mail warning alert.
4. We have a mailing list connected from zapier. It flows like this, when a customer submits the zendesk contact us form the email ends up in our newsletter client. The issue we have is we get spam submitting the form. I want to add a question in the form to help prevent these two questions.
Do have a order Yes or No. If you click on Yes and enter your order number your email will be sent to our mailing client and prevent some spam.
If they click No, further options will be shown, depending on what selected will determine if the email is sent into zapier.
(i will configure zapier, you just need to add the extra parts into the zendesk form)
5. Restrict macros for certain agents
6. Restrict certain 'views' for certain agents
- Im open to any other improvements, if you can think of any
- It's possible we need to change our plan, I'm unsure if all features mentioned above are available to me, our legacy plan is pretty flexible with most options.
1. Fix some triggers and notifications agents and customers receive. Just need to improve the process as sometimes agents and customers receive incorrect trigger emails.
2. Add a live chat module to connect to zendesk, we would like for the customer when they open the chat box to see a list of subjects, once they click the subjects they will see the information in the chatbox where they can submit a ticket without leaving the chatbox. Im open to options with the last part.
3. Add an external mail warning alert.
4. We have a mailing list connected from zapier. It flows like this, when a customer submits the zendesk contact us form the email ends up in our newsletter client. The issue we have is we get spam submitting the form. I want to add a question in the form to help prevent these two questions.
Do have a order Yes or No. If you click on Yes and enter your order number your email will be sent to our mailing client and prevent some spam.
If they click No, further options will be shown, depending on what selected will determine if the email is sent into zapier.
(i will configure zapier, you just need to add the extra parts into the zendesk form)
5. Restrict macros for certain agents
6. Restrict certain 'views' for certain agents
- Im open to any other improvements, if you can think of any
- It's possible we need to change our plan, I'm unsure if all features mentioned above are available to me, our legacy plan is pretty flexible with most options.
Related categories:
Zendesk