Comprehensive migration from Zoho to Google Workspace & Zendesk Setup
Budget: $15 – $25 USD
I need a specialist who can stand up a brand-new Google Workspace for WL on the Business plan and then fold our second domain, granadillaswim.com, into the same instance as a secondary domain. From there, roughly 11-50 user accounts have to be created, each with the appropriate brand email aliases, and the usual department role addresses need to be handled through Google Groups so everyone reaches the right inbox without confusion.
Once the mail environment is in place, Zendesk will become our single ticketing hub. Both WL and Granadilla Swim must be configured as separate brands inside Zendesk, historical tickets migrated over from Zoho Desk, and all support addresses redirected so nothing slips through the cracks. Finally, internal email and support rules have to be locked down to keep the flow tidy and secure.
Deliverables
• Google Workspace (Business) fully deployed for WL, granadillaswim.com added as secondary domain
• 11-50 staff users created with brand-appropriate aliases
• Department role addresses implemented via Google Groups
• Zendesk configured with two brands (WL + GS)
• Zoho Desk tickets migrated into Zendesk with intact metadata
• Support mail routing switched to Zendesk and verified
• Internal routing and security rules documented and enforced
I’ll provide domain registrar access, existing Zoho exports, and any DNS records you need. Let me know your timeline and any questions so we can get this live quickly.
Once the mail environment is in place, Zendesk will become our single ticketing hub. Both WL and Granadilla Swim must be configured as separate brands inside Zendesk, historical tickets migrated over from Zoho Desk, and all support addresses redirected so nothing slips through the cracks. Finally, internal email and support rules have to be locked down to keep the flow tidy and secure.
Deliverables
• Google Workspace (Business) fully deployed for WL, granadillaswim.com added as secondary domain
• 11-50 staff users created with brand-appropriate aliases
• Department role addresses implemented via Google Groups
• Zendesk configured with two brands (WL + GS)
• Zoho Desk tickets migrated into Zendesk with intact metadata
• Support mail routing switched to Zendesk and verified
• Internal routing and security rules documented and enforced
I’ll provide domain registrar access, existing Zoho exports, and any DNS records you need. Let me know your timeline and any questions so we can get this live quickly.