Technical Writing, documentation, verification of documentation standards
Budget: $35 – $40 USD
• Use technical acumen to identify documentation best format
• Create templates for documentation for approval
• Work with Tower technical teams on technical documentation to include: InspirED portfolio, mobile applications, back-end, infrastructure, and bots
• Work with Tower on support documentation for IT support services
• Review & provide recommendations on documentation generated by other staff
• Create document templates for policies, processes, and procedures
• Capture visually stimulating items with proper traceability throughout documents
• IT support documentation
• Customer-facing documentation
• Guide other staff with written materials as needed
Required Skills
• Writing Skills
• Communication Skills
• Technical Skills
• Research Skills
• Tools Skills
• Design Skills
• Editing Skills
• Usability and Testing Skills
Required Qualifications
• Bachelor’s degree in Computer Science, Engineering or equivalent is preferred
• Minimum five years’ experience in technical writing of software documentation
• Excellent verbal and written communication skills
• A strong knowledge base and ability to work cooperatively with other teams
• Fluency in English; additional spoken and written languages are a plus
• Create templates for documentation for approval
• Work with Tower technical teams on technical documentation to include: InspirED portfolio, mobile applications, back-end, infrastructure, and bots
• Work with Tower on support documentation for IT support services
• Review & provide recommendations on documentation generated by other staff
• Create document templates for policies, processes, and procedures
• Capture visually stimulating items with proper traceability throughout documents
• IT support documentation
• Customer-facing documentation
• Guide other staff with written materials as needed
Required Skills
• Writing Skills
• Communication Skills
• Technical Skills
• Research Skills
• Tools Skills
• Design Skills
• Editing Skills
• Usability and Testing Skills
Required Qualifications
• Bachelor’s degree in Computer Science, Engineering or equivalent is preferred
• Minimum five years’ experience in technical writing of software documentation
• Excellent verbal and written communication skills
• A strong knowledge base and ability to work cooperatively with other teams
• Fluency in English; additional spoken and written languages are a plus