Customer Service Representative for Rachel Entwistle
Budget: €6 – €12 EUR
As an emerging fine and fashion jewellery brand, Rachel Entwistle is seeking a dedicated Customer Service Representative to manage all inbound customer inquiries. The role will encompass a variety of customer interactions, including:
- Product Information Requests: You will be the face of our brand, providing potential and existing customers with all necessary information about our jewellery. A thorough understanding of our product line will be key to your success in this role.
- Order Status Updates: You will be responsible for keeping our customers informed about their purchases. This will require you to be proactive and efficient in tracking and communicating order statuses.
- Return and Exchange Issues: You will handle all return and exchange requests with empathy and professionalism, ensuring that every customer has a positive experience, even when things don't go as planned.
- Opening Times: You will provide accurate information about our business hours to customers reaching out with this query.
- Back in Stock Times: You will keep our customers updated on when their favourite pieces are back in stock.
The ideal candidate for this position will possess strong communication skills, a customer-first attitude, and a passion for jewellery. Prior experience in customer service, particularly in the retail or fashion industry, will be highly desirable. You will be instrumental in helping us provide excellent customer service, fostering brand loyalty and helping our business grow.
Skills and Qualifications
* Personable and attentive
* Strong interpersonal skills
* Strong verbal communicator
* Familiar with the software used to connect with customers and gather their information
* Knowledge of applicable products and markets
- Product Information Requests: You will be the face of our brand, providing potential and existing customers with all necessary information about our jewellery. A thorough understanding of our product line will be key to your success in this role.
- Order Status Updates: You will be responsible for keeping our customers informed about their purchases. This will require you to be proactive and efficient in tracking and communicating order statuses.
- Return and Exchange Issues: You will handle all return and exchange requests with empathy and professionalism, ensuring that every customer has a positive experience, even when things don't go as planned.
- Opening Times: You will provide accurate information about our business hours to customers reaching out with this query.
- Back in Stock Times: You will keep our customers updated on when their favourite pieces are back in stock.
The ideal candidate for this position will possess strong communication skills, a customer-first attitude, and a passion for jewellery. Prior experience in customer service, particularly in the retail or fashion industry, will be highly desirable. You will be instrumental in helping us provide excellent customer service, fostering brand loyalty and helping our business grow.
Skills and Qualifications
* Personable and attentive
* Strong interpersonal skills
* Strong verbal communicator
* Familiar with the software used to connect with customers and gather their information
* Knowledge of applicable products and markets