Website Chatbot with Booking Integration
Budget: £10 – £250 GBP
We have an existing website which offers vaccinations for travel, wellbeing and weightloss, customers who visit the site currently book using bookingpres, a wordpress plugin which allows various API connections including zaps.
We are looking to streamline the user experience by educating customers about the correct vaccinations based on their travel itinerary. This is due to many customers not having the correct information at time of booking and booking either the wrong vaccination or not the correct combination.
To improve the experience and provide the user with informed choices we would like to introduce a GTP powered chatbot that will use data to allow the user to
Confirm their choice
Add any additional vaccinations based on suggestions
Provide them with useful resource information links
Manage or change booking
We will use data from the UK GOV website https://www.fitfortravel.nhs.uk/home which lists all required and suggested vaccinations for the chosen location.
Example:
Hi Bob, thanks for booking with Happy Jabs for your travel vaccination, I just wanted to check where you are travelling to so I can make sure you have everything you need for safe travels.
Which countries are you travelling to?
Thailand
Amazing, and will you be visiting anywhere else on this trip?
NO
OK, so I see you have booked a malaria vaccination. Based on UK Goverment travel advice there are a couple of other vaccinations they suggest to make sure you are fully vaccinated in the region would you like me to show you what they recommend?
YES
OK, so for Thailand it's suggested you have a malaria and smallpox vaccination, they also recommend a hepatitis shot as guidance, have you had these recently or would you like me to give you some pricing for these?
I have never had a vaccination
That's no problem Bob, so you currently have your malaria jab booked, to add smallpox would be an additional £55, if you want to add the recommended hepatitis shot that will be an extra £25 bringing your total to £190,
Because we want to make sure you have the best possible cover we can offer you the following -
Malaria ONLY
Malaria & Smallpox totalling £90
FULL COVER - Malaria, Smallpox and Hepatitis £210 in total (10% Discount = £189)
Choose any of the above and we will automatically update your booking, all your jabs will be given at the same appointment so its super efficient and saves time having to worry about additional jabs before your trip
Also, to make you aware, we accept clearpay allowing you to split the cost over a few months 100% interest free, which option would you like to choose?
Process
Once the user has confirmed the options the booking will automatically be updated, this can be done using the API or Zapp as provided by Bookingpress
For weight loss bookings we will provide a resource site with detailed FAQ relation to eligibility, safety and general advice, the same will be provided for general wellbeing.
Although this conversation will be triggered primarily by bookings we want the bot to be able to interact before the booking takes place with information including validation of our credentials, opening times, vaccination dose intervals and general advice, this will include asking why they have visited the site i.e travel, wellbeing or weightloss and initiating the sales process from there.
We are happy to use any combination of 3rd party solutions as long as the primary UI is using WhatsApp
We are looking to streamline the user experience by educating customers about the correct vaccinations based on their travel itinerary. This is due to many customers not having the correct information at time of booking and booking either the wrong vaccination or not the correct combination.
To improve the experience and provide the user with informed choices we would like to introduce a GTP powered chatbot that will use data to allow the user to
Confirm their choice
Add any additional vaccinations based on suggestions
Provide them with useful resource information links
Manage or change booking
We will use data from the UK GOV website https://www.fitfortravel.nhs.uk/home which lists all required and suggested vaccinations for the chosen location.
Example:
Hi Bob, thanks for booking with Happy Jabs for your travel vaccination, I just wanted to check where you are travelling to so I can make sure you have everything you need for safe travels.
Which countries are you travelling to?
Thailand
Amazing, and will you be visiting anywhere else on this trip?
NO
OK, so I see you have booked a malaria vaccination. Based on UK Goverment travel advice there are a couple of other vaccinations they suggest to make sure you are fully vaccinated in the region would you like me to show you what they recommend?
YES
OK, so for Thailand it's suggested you have a malaria and smallpox vaccination, they also recommend a hepatitis shot as guidance, have you had these recently or would you like me to give you some pricing for these?
I have never had a vaccination
That's no problem Bob, so you currently have your malaria jab booked, to add smallpox would be an additional £55, if you want to add the recommended hepatitis shot that will be an extra £25 bringing your total to £190,
Because we want to make sure you have the best possible cover we can offer you the following -
Malaria ONLY
Malaria & Smallpox totalling £90
FULL COVER - Malaria, Smallpox and Hepatitis £210 in total (10% Discount = £189)
Choose any of the above and we will automatically update your booking, all your jabs will be given at the same appointment so its super efficient and saves time having to worry about additional jabs before your trip
Also, to make you aware, we accept clearpay allowing you to split the cost over a few months 100% interest free, which option would you like to choose?
Process
Once the user has confirmed the options the booking will automatically be updated, this can be done using the API or Zapp as provided by Bookingpress
For weight loss bookings we will provide a resource site with detailed FAQ relation to eligibility, safety and general advice, the same will be provided for general wellbeing.
Although this conversation will be triggered primarily by bookings we want the bot to be able to interact before the booking takes place with information including validation of our credentials, opening times, vaccination dose intervals and general advice, this will include asking why they have visited the site i.e travel, wellbeing or weightloss and initiating the sales process from there.
We are happy to use any combination of 3rd party solutions as long as the primary UI is using WhatsApp