Customer Care Executive

I'm looking for a dedicated Customer Care Executive to handle our customer inquiries primarily via phone and email. The role also involves managing customer accounts and dealing with various customer management tasks.

Job Responsibility -
Answers inquiries and clarifies desired information
Determines requirements by working with customers
Sell, Cross-sell and upsell products.
Providing detailed product information to customers through email / chat / calls
Informing the customer about updates, deals, offers, promotions, policies
Communicating with customers through various channels
Provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
Process orders and transactions
Maintain accurate records of customer interactions
Follow up with customers to ensure satisfaction
Collaborate with other departments to resolve issues
Ensure compliance with customer service standards