Build Multi-Platform AI Sales Agent for WooCommerce website Using n8n, OpenAI, RAG, Facebook, Viber, Telegram, TikTok

# Build Multi-Platform AI Sales Agent for WooCommerce (n8n + AI + RAG)

## Project Overview

I am looking for an experienced n8n developer to build a production-ready AI Sales Agent for my WooCommerce ecommerce business.

The AI should handle customer conversations across multiple channels, search real WooCommerce products, answer company FAQs using a knowledge base, log leads, and hand off conversations to human staff when needed.

This is not a simple chatbot project. I need a practical AI sales automation system connected to WooCommerce and a RAG knowledge base.

## Channels

The system should support:

* Facebook Messenger
* Viber
* Telegram
* TikTok
* Website Chat

Messages from all channels should be processed through one centralized AI workflow and replied back on the original platform.

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## Core Features

### 1. AI Sales Assistant

The AI should understand customer intent such as:

* Product search
* Price inquiry
* Stock inquiry
* Product recommendation
* Product comparison
* Delivery questions
* Payment questions
* Warranty / return policy
* Technical service inquiries
* Order status inquiries
* Human staff requests

The AI must not invent product information. If data is unavailable, it should escalate to staff.

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### 2. WooCommerce Integration

The AI must search real WooCommerce product data.

Required fields:

* Product Name
* SKU
* Variation SKU
* Product Type
* Price
* Sale Price
* Stock Status
* Stock Quantity
* Product Image
* Product URL
* Category
* Product Attributes

Important:

My store contains many variable products.

The system must support variation-level search, including SKU, stock, price, and attributes.

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### 3. Product Recommendations

Example:

Customer: "I need an Arduino board for beginners."

The AI should:

* Search products
* Recommend suitable items
* Show price
* Show stock
* Provide product links
* Explain why the product is suitable

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### 4. RAG Knowledge Base

The AI should answer company questions using a knowledge base.

Examples:

* Delivery policy
* Payment methods
* Warranty policy
* Return policy
* Reseller policy
* Technical services
* FAQ

Preferred solutions:

* Google Drive
* Supabase
* PostgreSQL + pgvector
* Qdrant

The knowledge base should be easy for non-technical staff to update.

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### 5. CRM / Lead Logging

Store customer information such as:

* Name
* Phone
* Platform
* Conversation
* Interested Product
* Lead Status
* Conversation Summary
* Date & Time

Preferred:

* Airtable
* Google Sheets
* Supabase

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### 6. Human Handoff

The AI must notify staff when:

* Product information is unavailable
* Customer requests discounts
* Customer complaints occur
* Customer sends payment proof
* Technical questions are too complex
* AI confidence is low

Preferred notification methods:

* Telegram
* Airtable
* Google Sheets

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### 7. Language Support

The system must support:

* English
* Burmese (Myanmar)
* Mixed Burmese + English messages

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## Tech Stack

Required:

* n8n
* DeepSeek or OpenAI API
* WooCommerce API
* WordPress
* Facebook API
* Viber API
* Telegram API
* TikTok API

Preferred:

* Supabase
* PostgreSQL
* pgvector
* Qdrant
* Airtable
* Google Sheets

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## Deliverables

* Complete n8n workflows
* Setup documentation
* API configuration guide
* WooCommerce integration
* Variable product support
* Knowledge base setup
* CRM integration
* Human handoff workflow
* Testing results
* Training video
* Maintenance instructions

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## Important Requirements

The AI must:

* Never invent stock
* Never invent prices
* Never invent company policies
* Use WooCommerce as the source of truth
* Use the knowledge base for company information
* Escalate to human staff when uncertain

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## Questions for Applicants

Please answer:

1. Have you built n8n AI agent systems before?
2. Have you integrated WooCommerce APIs?
3. Can you support WooCommerce variable products?
4. Which RAG solution do you recommend?
5. How will you prevent AI hallucinations?
6. How will you connect Facebook, Viber, Telegram and TikTok?
7. Can you provide documentation and training?
8. What risks do you see in this project?
9. What timeline do you recommend?

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## Milestones

1. Architecture & System Design
2. WooCommerce Product Search
3. AI Agent + RAG Knowledge Base
4. Channel Integrations
5. CRM + Human Handoff
6. Testing, Documentation & Training

## Goal

Build a reliable AI Sales Agent that can answer customers, recommend products, reduce manual work, improve response speed, and support future ecommerce automation.