Service Management Basic Concepts -- 2

1) Title
▪ Create a PowerPoint presentation
▪ Title slide with Add Name, Student number to 1st slide
▪ Please see the following instructions.
Assignment
2) Part 1
In the PowerPoint presentation describe the following
▪ ITSM and ITIL (Short answer)
• Describe what ITSM provides.
• Describe how ITIL relates to ITSM.
▪ Processes and Outcomes. (Short answer)
• Describe two examples of a service and their outcomes.
▪ List the Five Lifecycle stages
▪ List the four basic ITIL functional roles.
3) Part 2
• You are tasked with creating a business case for a new IT service.
• Consider what type of IT service you may want to offer and remember this is the basis
for all your assignments going forward.
The service can be either a product or service. Add to the document outlining the following:
1) The market conditions
2) Why the business should consider creating the service.
3) The business and services objectives
4) The resources required to offer the service
5) The financial impact the service could have on the business
6) What business processes may be used to offer the service
Assignment Submission
• Electronic Submission (mandatory):
• This is an individual assignment
• submit your pptx file and upload it to Assignment 1 Dropbox.