Remote Access Tech Support

I got some instructiosn form a software vendor but i am not technical enough to do them. I need you to complete these steps for me

- Download and update drivers for your graphics card:
https://dl.dell.com/FOLDER07527523M/1/Intel-UHD-Graphics-Driver_WCPPG_WIN_27.20.100.9664_A06.EXE
https://dl.dell.com/FOLDER07578254M/1/NVIDIA-Graphics-Driver_7M8FR_WIN_30.0.14.7135_A11.EXE

- Reboot your computer, and do not open any other applications on this step;

Then, please, follow this instruction:

- Right-click the Desktop and select NVIDIA Control Center.
- Go to Manage 3D Settings - Program settings.
- Add videosuite.exe manually and then select "High-performance NVIDIA GPU" as preferred adapter.
- Click OK to confirm changes and close the window.

If the issue remains, please:

- Get to software installation folder by right-clicking the program shortcut and selecting Open file location.
- Copy downloaded opengl32.dll file - Please, do not forget to unarchive the file! - into this folder: https://cdn.movavi.com/dl/support/opengl32_64.zip
- Close that folder. Launch Movavi product once again.

Please, let us know if it worked.
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Best regards,Lena Yarovitsyna Movavi Customer Service Team

Movavi Knowledge Base: https://movavi.freshdesk.com/en/support/solutions