Desktop Support engineer

Needs to hire 2 Freelancers

PLEASE READ CAREFULLY:

We are looking for 2 Full Time Work from Home Technical Support Analyst/ Desktop Support Engineer
1st line & 2nd line support preferably from Pakistan and India. This is mainly EMAIL and phone call and remote support. Can work during UK/US Business hours. Please see qualifications below and if qualified/interested, PLEASE SHARE COPY OF YOUR UPDATED CV.

4+ year experience
CISCO / CCNA certified
Very strong knowledge of Microsoft and desktop support.
Cisco/networking knowledge.
Server support/Data Center support experience
Advanced PC/Laptop/Server and other hardware knowledge
Excellent theoretical/Practical concepts
Flexibility to work on odd hours
Ability to troubleshoot internal IT infrastructure issues
Strong hands-on experience implementing and troubleshooting Cisco networking equipment, protocols, and features e.g. Cisco routers, ASA series Firewalls, routers, switches, LAN/WLAN issues.
Knowledge and troubleshooting of TCP/IP, LAN/WAN, DHCP Server, SSID, WPA/WPA2, FTP, HTTP, SMTP, POP3, SNMP, DNS, PING.

The candidate will conduct technical discussions and trainings session with clients and our field engineers.
The candidate will guide and train the field engineers for the relevant tasks.
Good understanding of hardware like switches and routers, servers, integrated services, WAN, LAN
Modules, VPN, -Security, wireless and network protocols like BGP, OSPF etc.
Corresponding with international clients through emails and calls.
Good communication skills

Requirement:

Minimum 4 years Bachelors Degree in Computer Science / IT field
4 Years Experience
CISCO / CCNA certified
Very strong knowledge of Microsoft, Desktop & Network Support.
Excellent English Communication skills
Flexibility to work on odd hours