Black screen when logging into Terminal Server in to windows Server

Job ID: 32213011

Budget: $10 – $30 USD

Ok, we changed the server from one office to another one, and now remote users can't login. Blank screen.

Locally we can login.

We need to fix this in definite way ?

Server is a Win server 2019 standard.

Thanks

Related categories: Windows Desktop System Admin Microsoft Windows Server