Ticketing System

A ticketing system that allows users to submit requests "tickets", for customer service and technical support. Categorized by the status of the ticket and the department that has responsibility for resolving it.Futhermore the ticket should be assignable to the appropriate customer service team member for resolution.The ticketing system must also support the following channels (email, fb messenger) such as when a new message is received it's converted into a ticket.
In general the ticketing systems functionalities shoud resemble zendesk and zoho desk...
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