Remote Customer Service Representative
Budget: $15 – $25 USD
full job description
Within our Customer Response Center, remote customer service representatives provide timely, accurate and responsive information and services to Personal Line products, programs and program departments. Independently resolve issues related to in-scope policy and escalate other issues as appropriate. Identify, analyze and master customer policy needs to ensure high customer satisfaction, business growth and retention.
As you begin your Customer Service Representative (CSR) role in the Customer Response Center (CRC), you may align with our primary or extended call group, which may include some complex calls. . Over time and as you gain experience, you will be expected to move into more complex call groups. As you progress through the different call groups, you will be eligible for promotional increases.
Within our Customer Response Center, remote customer service representatives provide timely, accurate and responsive information and services to Personal Line products, programs and program departments. Independently resolve issues related to in-scope policy and escalate other issues as appropriate. Identify, analyze and master customer policy needs to ensure high customer satisfaction, business growth and retention.
As you begin your Customer Service Representative (CSR) role in the Customer Response Center (CRC), you may align with our primary or extended call group, which may include some complex calls. . Over time and as you gain experience, you will be expected to move into more complex call groups. As you progress through the different call groups, you will be eligible for promotional increases.