Receptionist Emergency Calls (Weekend)

Job ID: 33386441

Budget: ₹37,500 – ₹75,000 INR

Are you looking for a flexible schedule?
Do you enjoy working independently?
Do you like working from home during daylight hours?

If you answered yes, then you should take a look at the job we are currently offering!

We are looking for someone who can take our After Hours Emergency Maintenance calls on Saturdays and Sundays. Preferably a rotation of 2, 12-hour shifts.

We are currently hiring for part-time and full-time positions.

- Call handle time is usually 10 minutes
- Part-time team members may be invited to join as full-time team members
- Calls need to be handled when the phone rings, but this work can easily be done alongside other contracts.

The perfect candidate will need to demonstrate these qualities/skills:
- Highly organized, detail-oriented, and serious about personal & organizational growth.
- Solid understanding of G Suite applications such as Google Drive, Gmail, Google Sheets, Google Docs, Google Hangouts, etc.
- Note: familiarity with Microsoft suite is ok if you are technologically fluent.
- Previous call center experience is preferred but not necessary.
- Excellent written and verbal English skills are a must.
- Familiarity with property management is a plus.
- Should be extremely comfortable working remotely while being able to communicate effectively.

Your primary daily responsibility will be receiving after-hours calls. Your role is to determine if the caller is experiencing a true maintenance emergency or not. If it is an emergency, you will contact the on-call stateside team member to get the issue addressed. If it is not an emergency, you will notify the caller and log a work order for the stateside team.

Training will be provided before you start taking phone calls on your own.

Our goal with After-Hour Emergency Maintenance is to protect life, health, and property while residents have a well-maintained and habitable home.