Online Retail Assistant
Budget: £250 – £750 GBP
Full Job Description
About Amberta
Amberta was founded in 2017 with the purpose to promote our love for fine jewellery in the rapidly growing e-commerce sector around the world. Besides our passion for craftmanship, we have built an established market throughout the UK, EU and ROW with over a thousand items in our online catalogue that is available on all major online platforms.
About your role
You will be joining Amberta at an exciting time in their development. Your role will be pivotal to our success ensuring our customer service is exceptional. You will be part of our operations team processing orders and helping our customers with their enquiries online. You will be a team player but also be comfortable working independently with attention to detail.
Responsibilities
Providing excellent customer service
Picking and packing orders for our customers around the world
Data entry and inventory management
Processing returned items
You will
Be computer literate, you will work with excel spreadsheets and multi-channel fulfilment software (Linnworks, Amazon, eBay, Shopify)
Be able to provide great customer-oriented support. We are helping our customers in 6 different languages!
Be able to work in a fast-paced environment
Be a team player, we love team players!
Be trustworthy and able to show initiative
Preferably speak another language (e.g. Spanish, Italian, German, French etc.)
Benefits
28 days holidays + 1 day per years of service
Private Medical Insurance
Off day on your birthday
Sick leave, medical appointment leave
Convenient Edinburgh city centre location
Casual dress code
Great workspace environment
Monday-Friday work schedule
Company pension
Snacks on Friday
Quaterly celebrate success events
Pay:
10.50 GBP/h
Energy support scheme - 75 GBP per month
About Amberta
Amberta was founded in 2017 with the purpose to promote our love for fine jewellery in the rapidly growing e-commerce sector around the world. Besides our passion for craftmanship, we have built an established market throughout the UK, EU and ROW with over a thousand items in our online catalogue that is available on all major online platforms.
About your role
You will be joining Amberta at an exciting time in their development. Your role will be pivotal to our success ensuring our customer service is exceptional. You will be part of our operations team processing orders and helping our customers with their enquiries online. You will be a team player but also be comfortable working independently with attention to detail.
Responsibilities
Providing excellent customer service
Picking and packing orders for our customers around the world
Data entry and inventory management
Processing returned items
You will
Be computer literate, you will work with excel spreadsheets and multi-channel fulfilment software (Linnworks, Amazon, eBay, Shopify)
Be able to provide great customer-oriented support. We are helping our customers in 6 different languages!
Be able to work in a fast-paced environment
Be a team player, we love team players!
Be trustworthy and able to show initiative
Preferably speak another language (e.g. Spanish, Italian, German, French etc.)
Benefits
28 days holidays + 1 day per years of service
Private Medical Insurance
Off day on your birthday
Sick leave, medical appointment leave
Convenient Edinburgh city centre location
Casual dress code
Great workspace environment
Monday-Friday work schedule
Company pension
Snacks on Friday
Quaterly celebrate success events
Pay:
10.50 GBP/h
Energy support scheme - 75 GBP per month