Modernize CRM Dashboard UX/UI with Figma

Redesign Support Board SaaS CRM – Ticket & Chat Dashboard UI (Figma)

Project Description:

We are looking for an expert UX/UI designer to redesign the UI of our Support Board SaaS CRM — a ticketing and chat support system used by customer service teams. The current layout uses a traditional sidebar approach, but we want a modern, top-bar SaaS dashboard layout similar to Intercom or Zendesk.

The project involves creating Figma wireframes and full UI designs for multiple modules, with responsiveness for desktop and mobile views.
The project involves creating Figma wireframes and full UI designs for multiple modules, with responsiveness for desktop and mobile views.

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Project Scope:

Key Modules to Redesign:
• Dashboard (KPIs, agent status, SLA alerts)
• Tickets Panel (table, filters, views)
• Live Chat Interface (chat thread, customer profile)
• Customers & Agents Management
• Reports / Analytics
• Settings Panel (working hours, departments, integrations)
UX Goals:
• Clean SaaS layout with top navigation
• Profile & Settings in the top right corner (not sidebar)
• High usability for support agents
• Responsive and minimal, with clear information hierarchy

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Deliverables:
• Wireframes (low fidelity)
• Final UI designs in Figma (desktop + mobile)
• Design system (components, typography, colors)
• Exportable assets if needed

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Required Skills:
• Figma (or Adobe XD/Sketch)
• Experience in SaaS / CRM dashboard UI
• Understanding of support workflows (tickets, chats, agents)
• Strong UX skills for table, chat, and form-heavy UIs