Manager, Program Shared Support

As Manager, Program Shared Support, You Will…

Manage the Real Time Analyst team to drive Service Level, Utilization, Adherence, and Shrinkage to expected levels
Build strong partnerships with all support groups such as Workforce Management, Human Resources and Facilities with our client's strategy in mind
Manage partner requests regarding real-time activities and staffing adjustments
Evaluate and communicate data in a clear, concise manner to Workforce Management and Operational leadership teams
Use industry knowledge to develop leadership training at all levels
Manage incentive and operating plans to achieve monthly goals
Oversee and help manage staffing, training and recruiting
Manage internal and external reporting; daily, weekly, monthly, ad hoc
Deliver training and development on our values and mission
Effectively manage individual work streams and communicate recommendations to partners
Ensure consistency, quality and timeliness of deliverables for assigned projects
Partner with Operations to develop strategies to create a strong culture and drive performance