Develop a Customer Service CRM System -- 2

I'm looking for an experienced developer to create a customer service-focused CRM system tailored to our needs.

Key Features:
- Clients' records
- Progress notes
- Incident management
- Documents
- Staffing management

User Roles:
- Admins
- Managers

Ideal Skills and Experience:
- Strong background in CRM development
- Expertise in database management
- Experience with user access control
- Familiarity with customer service workflows

Please provide examples of similar projects you've completed.