IT Desk Analyst
Budget: ₹750 – ₹1,250 INR
We, at Graham Advisers, are here to help you!
Our firm provides assistance and expertise within the areas of accounting, business management, taxation, legal and general business affairs.
Our professionals have been providing exemplary services to clients for more than 20 years now. Our company strives to understand the needs of the clients and offer them highly effective solutions. We provide our clients with strategic direction and practical support to build their professional and personal wealth.
We present effective and specialized solutions that integrate all domains, as we are not hesitant to engage with other sources and organizations to provide for our clients.
Our industry-aligned knowledge, skills, and values benefit people greatly.
“We are here, to help you get where you want to be.”
Key responsibilities:
● respond to requests for technical assistance in person, via phone, chat or email
● diagnose and resolve technical hardware and software issues
● research questions using available information resources
● advise user on appropriate action
● follow standard help desk procedures
● log all help desk interactions
● administer help desk software
● follow up with customers and users to ensure complete resolution of issues
● redirect problems to correct resource
● identify and escalate situations requiring urgent attention
● track and route problems and requests and document resolutions
● resolve technical problems with Local Area Networks and Wide Area networks
● prepare activity reports
● inform management of recurring problems
● stay current with system information, changes and updates
● help update training manuals for new and revised software and hardware
● train computer users as necessary
● clean up computers
Qualifications and skills:
● Any qualifications in IT or related areas
● Related experience and training in troubleshooting and providing help desk support
● oral and written communication skills
● Enthusiastic to bring in improvement in business process
● Eagerness to constantly learn new things
● customer service orientation
● problem analysis
● problem-solving
● adaptability
● team interaction
● planning and organizing
● attention to detail
● stress tolerance
You will be working online from home. All our meetings are held on Microsoft teams.
Salary is negotiable.
Our firm provides assistance and expertise within the areas of accounting, business management, taxation, legal and general business affairs.
Our professionals have been providing exemplary services to clients for more than 20 years now. Our company strives to understand the needs of the clients and offer them highly effective solutions. We provide our clients with strategic direction and practical support to build their professional and personal wealth.
We present effective and specialized solutions that integrate all domains, as we are not hesitant to engage with other sources and organizations to provide for our clients.
Our industry-aligned knowledge, skills, and values benefit people greatly.
“We are here, to help you get where you want to be.”
Key responsibilities:
● respond to requests for technical assistance in person, via phone, chat or email
● diagnose and resolve technical hardware and software issues
● research questions using available information resources
● advise user on appropriate action
● follow standard help desk procedures
● log all help desk interactions
● administer help desk software
● follow up with customers and users to ensure complete resolution of issues
● redirect problems to correct resource
● identify and escalate situations requiring urgent attention
● track and route problems and requests and document resolutions
● resolve technical problems with Local Area Networks and Wide Area networks
● prepare activity reports
● inform management of recurring problems
● stay current with system information, changes and updates
● help update training manuals for new and revised software and hardware
● train computer users as necessary
● clean up computers
Qualifications and skills:
● Any qualifications in IT or related areas
● Related experience and training in troubleshooting and providing help desk support
● oral and written communication skills
● Enthusiastic to bring in improvement in business process
● Eagerness to constantly learn new things
● customer service orientation
● problem analysis
● problem-solving
● adaptability
● team interaction
● planning and organizing
● attention to detail
● stress tolerance
You will be working online from home. All our meetings are held on Microsoft teams.
Salary is negotiable.