Complete Customer Web Solution
Budget: €1,500 – €3,000 EUR
A 3-tier solution, a basic website, a premium set of pages and a support ticketing system
○ Access basic website with following information
○ About GemStone
○ Services
○ Contact Details
○ Testimonials
○ Premium Services Information- How to make payments
○Live Chat Session on website for clients to engage us through our website
● Client will pay money for premium access
- Clients pay by Mobile Money through our dedicated Mobile Money number
-A script scans through this dedicated mobile number every minute
-Script retrieves all new (payment related) text messages from the mobile inbox
-It adds new payers mobile number, amount paid to new clients table
-Creates an access code for user- to be used to access premium pages
-Create one year validity in table- payment date is start date. Extend by a year
-Client should not be able to access premium sites after the expiry date
-Once additional payment is made the expiry date must be extended
● In premium access clients can access.
○ A self assessment tool that processes client data and recommend potential opportunities. This is similar to Canada's Express Entry. So when you enter your details and academic level, the system recommends appropriate opportunity for you. For example, if your highest education level is Senior Secondary School Certificate the system will not recommend you for masters but a first degree. If you have a degree it recommends suitable masters program for you and other point systems in other countries you may qualify. With Masters and PhD it makes relevant recommendations for client.(Will discuss details)
○ Clients should be able to browse premium pages by category- schools, employments, voluntary work, point system, joining spouse/family, etc. And by country.
So a client searches for opportunities based on countries or categories. For example, somebody may just want to search for opportunities only in USA. This person will see all universities, job links, voluntary programs in the USA. Another person may want to just look for voluntary programs around the world. So you click on "Voluntary Programs" hyperlink and you'll see all voluntary programs in the world
● Booking time slot for consultancy. Only premium client can book a slot
○ Calls and virtual meetings may be made through zoom, WhatsApp, Microsoft Team, messenger, etc
○ Online booking system available to premium clients. Admin can disable slots. Once slots are booked they must disable, disallowing duplicate bookings. Admin should be able to reject or cancel slots even after booking.
Ticketing system
○ For each support ticket created an automatic email should be generated to a dedicated support email address with a hyperlink to the ticket. The system should text the login details (client's mobile number and automatically generated passcode) to the new client
○ Admin must be able to edit the ticket and set status as relevant- New, Enquiries, In Progress, Application Stage, Application Successful, Visa Applied, Visa Approved, Blocked
○ Admin and support staff must be able to edit updates/comments section of the ticket
○ All engagements with the support ticketing system must have audit trail meaning user actions must be traceable
○ Filtering is essential. Will discuss various filtering options.
○ Clients should be able to check their statuses online and comment.
○ Access basic website with following information
○ About GemStone
○ Services
○ Contact Details
○ Testimonials
○ Premium Services Information- How to make payments
○Live Chat Session on website for clients to engage us through our website
● Client will pay money for premium access
- Clients pay by Mobile Money through our dedicated Mobile Money number
-A script scans through this dedicated mobile number every minute
-Script retrieves all new (payment related) text messages from the mobile inbox
-It adds new payers mobile number, amount paid to new clients table
-Creates an access code for user- to be used to access premium pages
-Create one year validity in table- payment date is start date. Extend by a year
-Client should not be able to access premium sites after the expiry date
-Once additional payment is made the expiry date must be extended
● In premium access clients can access.
○ A self assessment tool that processes client data and recommend potential opportunities. This is similar to Canada's Express Entry. So when you enter your details and academic level, the system recommends appropriate opportunity for you. For example, if your highest education level is Senior Secondary School Certificate the system will not recommend you for masters but a first degree. If you have a degree it recommends suitable masters program for you and other point systems in other countries you may qualify. With Masters and PhD it makes relevant recommendations for client.(Will discuss details)
○ Clients should be able to browse premium pages by category- schools, employments, voluntary work, point system, joining spouse/family, etc. And by country.
So a client searches for opportunities based on countries or categories. For example, somebody may just want to search for opportunities only in USA. This person will see all universities, job links, voluntary programs in the USA. Another person may want to just look for voluntary programs around the world. So you click on "Voluntary Programs" hyperlink and you'll see all voluntary programs in the world
● Booking time slot for consultancy. Only premium client can book a slot
○ Calls and virtual meetings may be made through zoom, WhatsApp, Microsoft Team, messenger, etc
○ Online booking system available to premium clients. Admin can disable slots. Once slots are booked they must disable, disallowing duplicate bookings. Admin should be able to reject or cancel slots even after booking.
Ticketing system
○ For each support ticket created an automatic email should be generated to a dedicated support email address with a hyperlink to the ticket. The system should text the login details (client's mobile number and automatically generated passcode) to the new client
○ Admin must be able to edit the ticket and set status as relevant- New, Enquiries, In Progress, Application Stage, Application Successful, Visa Applied, Visa Approved, Blocked
○ Admin and support staff must be able to edit updates/comments section of the ticket
○ All engagements with the support ticketing system must have audit trail meaning user actions must be traceable
○ Filtering is essential. Will discuss various filtering options.
○ Clients should be able to check their statuses online and comment.