Cold Chain Customer Service Representative

Perform duties such as responding verbally or via email to customer inquiries or problems; take appropriate action in a timely manner to resolve issues and follow up. Escalate complex customer inquiries to the appropriate customer relations staff and keep the customer in touch until the request is resolved and provide the customer with status, progress and resolution.
Log support calls into a database for reporting. Collect, compile and summarize information on requests and prepare periodic reports.