ADP TECHNOLOGY
Budget: $25 – $50 USD
ADP is hiring a Payroll Support Representative -- Level I.
The Payroll Support Representative supports Major
Accounts Comprehensive Services Client users on WFN,
PayX, ezLM, Portal, HRB and related applications by
providing guidance and research in response to a wide
variety of questions and issues presented by Client Payroll
Administrators. The person in this role will use multiple
tools and research resources in order to develop an
accurate and comprehensive response to a wide range of
inquiries regarding payroll practices and tax
considerations, taking into account the differences across
states and localities. Due to the nature of the
Comprehensive Services business, the person in this role
will also interface with multiple ADP service organizations
as well as third party vendors that provide services to our
Clients. To support a unified Client experience, they will
also have familiarity with common HR questions and will
access systems in other service organizations and other
knowledge bases. This person also works closely with the
Comprehensive Services Relationship Manager to address
Client requests for guidance and best practices. The
Payroll Support Representative will also be assigned to a
specific group of Clients for the purpose of providing
proactive updates and information.
RESPONSIBILITIES:
• Respond to questions from Clients regarding the use of
the WFN, PayX, ezLM, Portal, and HRB applications.
Provides application/navigation support.
• Assist Clients with Client data maintenance, setup,
configuration changes in AutoPay Mainframe, WFN, ezLM,
HRB and the Portal and coordinates with all functional
areas (e.g. PTO, Special Calcs, Time and Attendance
schedule, 401k, etc.) as needed.
• Performs new feature setup requests (e.g. Group Term
Life, HSA, direct deposit calcs, special calcs, Benefit
Accruals, Multi-J, split wraps, add'l locations, etc.).
• Assists and supports Clients with Payroll processing
questions and issues.
• Use online tools and other resources to research and
respond to Client inquiries requiring guidance on how to
address a wide variety of payroll, pay practice and payroll
tax questions and situations.
• Collaborates with internal Clients/Partners.
Functional Responsibility:
• Provides WFN/AutoPay Payroll Technology Support
• Supports General PR, HR & Benefit Questions
• Supports Payroll Processing Questions and Issues
Typical Assignments:
• Typically will focus on smaller and/or less complex
clients.
• Complexity may be measured by one or more of the
following: # of employee, structure of client's PR
Department, utilization of PR functionality, complexity of
PR configuration, unique workflows, etc.
Minimum 2 years of payroll processing experience. Basic
knowledge of payroll tax deposit, filings, principles and
wage and hour laws.
Expected to achieve a working knowledge of the following
applications:
• WFN ( Portal)
• PR Module, HR Module, TA Module
• Wage Garnishments
• Tax Registration
• Total Tax Plus
• ADP Reporting
• GLI
ADP Tools
• SharePoint
• AutoPay Mainframe
•LUMIN
• All internal tools to support the offering
Exposure to additional offerings:
• Comp Benefits, Comp HR
• COBRA
• FSA
• 401 k
The Payroll Support Representative supports Major
Accounts Comprehensive Services Client users on WFN,
PayX, ezLM, Portal, HRB and related applications by
providing guidance and research in response to a wide
variety of questions and issues presented by Client Payroll
Administrators. The person in this role will use multiple
tools and research resources in order to develop an
accurate and comprehensive response to a wide range of
inquiries regarding payroll practices and tax
considerations, taking into account the differences across
states and localities. Due to the nature of the
Comprehensive Services business, the person in this role
will also interface with multiple ADP service organizations
as well as third party vendors that provide services to our
Clients. To support a unified Client experience, they will
also have familiarity with common HR questions and will
access systems in other service organizations and other
knowledge bases. This person also works closely with the
Comprehensive Services Relationship Manager to address
Client requests for guidance and best practices. The
Payroll Support Representative will also be assigned to a
specific group of Clients for the purpose of providing
proactive updates and information.
RESPONSIBILITIES:
• Respond to questions from Clients regarding the use of
the WFN, PayX, ezLM, Portal, and HRB applications.
Provides application/navigation support.
• Assist Clients with Client data maintenance, setup,
configuration changes in AutoPay Mainframe, WFN, ezLM,
HRB and the Portal and coordinates with all functional
areas (e.g. PTO, Special Calcs, Time and Attendance
schedule, 401k, etc.) as needed.
• Performs new feature setup requests (e.g. Group Term
Life, HSA, direct deposit calcs, special calcs, Benefit
Accruals, Multi-J, split wraps, add'l locations, etc.).
• Assists and supports Clients with Payroll processing
questions and issues.
• Use online tools and other resources to research and
respond to Client inquiries requiring guidance on how to
address a wide variety of payroll, pay practice and payroll
tax questions and situations.
• Collaborates with internal Clients/Partners.
Functional Responsibility:
• Provides WFN/AutoPay Payroll Technology Support
• Supports General PR, HR & Benefit Questions
• Supports Payroll Processing Questions and Issues
Typical Assignments:
• Typically will focus on smaller and/or less complex
clients.
• Complexity may be measured by one or more of the
following: # of employee, structure of client's PR
Department, utilization of PR functionality, complexity of
PR configuration, unique workflows, etc.
Minimum 2 years of payroll processing experience. Basic
knowledge of payroll tax deposit, filings, principles and
wage and hour laws.
Expected to achieve a working knowledge of the following
applications:
• WFN ( Portal)
• PR Module, HR Module, TA Module
• Wage Garnishments
• Tax Registration
• Total Tax Plus
• ADP Reporting
• GLI
ADP Tools
• SharePoint
• AutoPay Mainframe
•LUMIN
• All internal tools to support the offering
Exposure to additional offerings:
• Comp Benefits, Comp HR
• COBRA
• FSA
• 401 k