B2B Appointment Setter for Sustainable Products
Budget: ₹100 – ₹400 INR
Job Summary
The B2B Appointment Setter will be responsible for handling inbound leads from businesses in the USA interested in our jute bags, rugs, and limited-edition Cheriyal painted products. The role involves qualifying leads, engaging prospects through phone calls, emails, and virtual meetings, and scheduling appointments for the sales team to close deals. The ideal candidate is a proactive communicator with a knack for building relationships, understanding client needs, and representing our brand’s commitment to sustainability and exclusivity.
Key Responsibilities
• Lead Qualification:
o Respond promptly to inbound inquiries from businesses (e.g., retailers, wholesalers, boutique stores, or interior design firms) via email, phone, or web forms.
o Qualify leads by assessing their business needs, budget, purchasing authority, and alignment with our product offerings (jute bags, rugs, and Cheriyal painted items).
o Maintain a high level of product knowledge to answer questions about sustainability, customization, and the exclusivity of Cheriyal painted designs.
• Appointment Scheduling:
o Schedule appointments for the sales team with qualified leads, ensuring alignment with their availability and time zones (India-USA).
o Coordinate virtual meetings using tools like Zoom, Google Meet ensuring a seamless handoff to the sales team.
o Follow up with leads to confirm appointments and provide preparatory information about our products.
• Customer Relationship Management:
o Log and track all lead interactions, communications, and outcomes in the Excel or Google sheets.
o Build rapport with prospects to establish trust and position our brand as a premium, eco-conscious supplier.
o Identify opportunities for upselling limited-edition Cheriyal painted products to high-value clients.
• Collaboration with Sales and Marketing Teams:
o Work closely with the sales team to provide insights on lead quality, client preferences, and market trends in the USA.
o Collaborate with the marketing team to refine lead generation strategies and ensure messaging aligns with our brand’s focus on sustainability and exclusivity.
o Provide feedback on lead sources (e.g., website, trade shows, or social media) to optimize inbound lead flow.
• Market Research:
o Conduct light research on prospects to understand their business model, target audience, and potential fit for our products.
o Stay updated on industry trends in the USA, particularly in eco-friendly products, home decor, and retail sectors.
• Administrative Tasks:
o Maintain accurate records of lead interactions, appointment schedules, and follow-up activities.
o Prepare reports on lead conversion rates, appointment success rates, and pipeline status for weekly/monthly reviews.
Qualifications and Skills
• Experience:
o Experience in B2B sales, appointment setting, or customer-facing roles, preferably in export, retail, or sustainable products.
o Experience handling inbound leads and working with international clients, particularly in the USA, is a plus.
• Skills:
o Excellent verbal and written communication skills in English, with a professional and persuasive phone presence or video call.
o Strong interpersonal skills to build rapport with diverse business clients, from boutique owners to corporate buyers.
o Proficiency in Excel or Google sheets.
o Basic understanding of export processes, eco-friendly products, or artisanal goods is preferred.
o Ability to work across time zones, particularly accommodating USA business hours (EST/PST).
• Knowledge:
o Familiarity with the USA retail, home decor, or sustainable product markets is an advantage.
o Basic knowledge of jute products and Cheriyal painting techniques to effectively communicate their value and exclusivity.
• Personal Attributes:
o Self-motivated, organized, and detail-oriented with a proactive approach to lead management.
o Cultural sensitivity and adaptability to engage with international clients professionally.
o Passion for sustainability and artisanal craftsmanship, aligning with our brand values.
Performance Metrics
• Number of qualified leads converted to scheduled appointments per week/month.
• Lead response time (target: within 1 hour for initial outreach).
• Appointment confirmation and attendance rate (target: 80%+).
• Accuracy and completeness of Excel or google sheets data entry.
• Positive feedback from the sales team on lead quality and preparedness.
Why Join Us?
• Be part of a growing export business promoting sustainable, eco-friendly products and traditional Indian craftsmanship.
• Opportunity to engage with diverse businesses in the USA, from boutique retailers to large distributors.
• Work in a dynamic, supportive team environment with opportunities for growth in sales and business development.
Compensation and Benefits
• Performance-based incentives tied to closure of the lead.
The B2B Appointment Setter will be responsible for handling inbound leads from businesses in the USA interested in our jute bags, rugs, and limited-edition Cheriyal painted products. The role involves qualifying leads, engaging prospects through phone calls, emails, and virtual meetings, and scheduling appointments for the sales team to close deals. The ideal candidate is a proactive communicator with a knack for building relationships, understanding client needs, and representing our brand’s commitment to sustainability and exclusivity.
Key Responsibilities
• Lead Qualification:
o Respond promptly to inbound inquiries from businesses (e.g., retailers, wholesalers, boutique stores, or interior design firms) via email, phone, or web forms.
o Qualify leads by assessing their business needs, budget, purchasing authority, and alignment with our product offerings (jute bags, rugs, and Cheriyal painted items).
o Maintain a high level of product knowledge to answer questions about sustainability, customization, and the exclusivity of Cheriyal painted designs.
• Appointment Scheduling:
o Schedule appointments for the sales team with qualified leads, ensuring alignment with their availability and time zones (India-USA).
o Coordinate virtual meetings using tools like Zoom, Google Meet ensuring a seamless handoff to the sales team.
o Follow up with leads to confirm appointments and provide preparatory information about our products.
• Customer Relationship Management:
o Log and track all lead interactions, communications, and outcomes in the Excel or Google sheets.
o Build rapport with prospects to establish trust and position our brand as a premium, eco-conscious supplier.
o Identify opportunities for upselling limited-edition Cheriyal painted products to high-value clients.
• Collaboration with Sales and Marketing Teams:
o Work closely with the sales team to provide insights on lead quality, client preferences, and market trends in the USA.
o Collaborate with the marketing team to refine lead generation strategies and ensure messaging aligns with our brand’s focus on sustainability and exclusivity.
o Provide feedback on lead sources (e.g., website, trade shows, or social media) to optimize inbound lead flow.
• Market Research:
o Conduct light research on prospects to understand their business model, target audience, and potential fit for our products.
o Stay updated on industry trends in the USA, particularly in eco-friendly products, home decor, and retail sectors.
• Administrative Tasks:
o Maintain accurate records of lead interactions, appointment schedules, and follow-up activities.
o Prepare reports on lead conversion rates, appointment success rates, and pipeline status for weekly/monthly reviews.
Qualifications and Skills
• Experience:
o Experience in B2B sales, appointment setting, or customer-facing roles, preferably in export, retail, or sustainable products.
o Experience handling inbound leads and working with international clients, particularly in the USA, is a plus.
• Skills:
o Excellent verbal and written communication skills in English, with a professional and persuasive phone presence or video call.
o Strong interpersonal skills to build rapport with diverse business clients, from boutique owners to corporate buyers.
o Proficiency in Excel or Google sheets.
o Basic understanding of export processes, eco-friendly products, or artisanal goods is preferred.
o Ability to work across time zones, particularly accommodating USA business hours (EST/PST).
• Knowledge:
o Familiarity with the USA retail, home decor, or sustainable product markets is an advantage.
o Basic knowledge of jute products and Cheriyal painting techniques to effectively communicate their value and exclusivity.
• Personal Attributes:
o Self-motivated, organized, and detail-oriented with a proactive approach to lead management.
o Cultural sensitivity and adaptability to engage with international clients professionally.
o Passion for sustainability and artisanal craftsmanship, aligning with our brand values.
Performance Metrics
• Number of qualified leads converted to scheduled appointments per week/month.
• Lead response time (target: within 1 hour for initial outreach).
• Appointment confirmation and attendance rate (target: 80%+).
• Accuracy and completeness of Excel or google sheets data entry.
• Positive feedback from the sales team on lead quality and preparedness.
Why Join Us?
• Be part of a growing export business promoting sustainable, eco-friendly products and traditional Indian craftsmanship.
• Opportunity to engage with diverse businesses in the USA, from boutique retailers to large distributors.
• Work in a dynamic, supportive team environment with opportunities for growth in sales and business development.
Compensation and Benefits
• Performance-based incentives tied to closure of the lead.