Website Development & Support System

Corporate Website with CMS & Client Support

Project Overview

It is an MSP based in Sydney. We need a modern, secure corporate website that showcases our services, communicates our business outcomes, shares insights and news, and includes a client support area. The site must be easy for us to manage after launch. We will provide the site map and page content; your job is to design and build the site around them.

Scope of Work

Discovery & Planning

Review our materials and goals.

Develop a design system (colours, typography, buttons, cards, icons).

Create wireframes and mockups for approximately 8–10 pages (e.g., Home, Business Outcomes, Services, Insights, Company, Client Support, Contact, Legal).

Refine user journey based on our provided site map.

Development & Integration

Build the site on WordPress (or propose an alternative CMS) with a user-friendly backend.

Implement the pages according to the provided site map.

Ensure responsive design for mobile, tablet and desktop.

Optimise performance (Core Web Vitals), accessibility (WCAG 2.1 AA) and basic SEO (meta tags, schema).

Integrate Zendesk (or similar) for client support ticketing and knowledge base, plus a booking widget (Calendly/Microsoft Bookings).

Implement lead capture/contact forms with anti‑spam protection.

Testing & Launch

Provide a staging site for review.

Conduct cross‑browser and device testing.

Train our team to manage content via the CMS; provide short documentation.

Launch the site on our hosting platform and ensure SEO essentials (sitemap.xml, robots.txt).

Offer a short post‑launch support period for bug fixing.

Deliverables

Design system and mockups.

Fully functional website with CMS and all templates.

Integrations for support portal and booking.

SEO/performance optimisations and basic content entry.

Documentation and training materials.

Source code and admin access; deployment instructions.

Clear milestone handovers.

Timeline & Milestones

We anticipate the project will be delivered in three phases:

Planning & Design – design system and wireframes/mockups.

Development & Integration – site build and integrations.

Testing & Launch – final QA, training and deployment.

You are welcome to propose a different schedule, but please outline milestones with estimated completion times.

Skills Required

Proficiency in WordPress or alternative CMS development.

UI/UX design and responsive web design.

Experience integrating helpdesk/booking systems (e.g., Zendesk, Calendly).

Strong knowledge of web performance, accessibility and SEO.

Ability to provide training and documentation.

Good communication and project management skills.

What to Include in Your Proposal

A brief introduction and links to similar past projects (preferably B2B/MSP websites).

Your recommended technology stack and why it fits this project.

A high‑level plan with milestones and delivery timelines.

Your proposed cost breakdown for each phase/milestone.

The number of design and revision cycles included.

Any assumptions or dependencies you foresee.

Your availability for communication (ideally overlapping Australia/Sydney time).

Selection Criteria

We will evaluate proposals based on:

Relevance and quality of your portfolio.

Clarity and practicality of your plan and timeline.

Suitability of your technical approach (easy content management, scalability, security).

Realistic pricing and overall value.

Communication style and willingness to collaborate.

We look forward to reviewing your proposal and discussing how you can help bring our website to life.