RelationshipSOS: Online Psychological Support Platform

Project: RelationshipSOS — “Emergency Psychological Support for Relationships”

Goal: Sell subscriptions and provide 24/7 support via chat with psychologists, with seamless handover between specialists.

1. Core Use Cases
Client
• Sign up (email/phone + verification code)
• Choose plan, pay, instant chat access
• SOS button: connect to the nearest available psychologist
• Single chat: history persists even if psychologists change
• Manage subscription: renew, upgrade/downgrade, cancel

Psychologist
• Secure login
• Set availability schedule
• Receive new chats (auto or manual)
• View client history + profile card (age, topic, notes)
• Ability to take over a colleague’s dialogue without notifying the client
• Session notes, risk flags (e.g., crisis states)

Administrator
• Dashboard: active chats, client queue, SLA (response speed)
• Manage psychologists and plans
• Payments and analytics reports
• Quality control: view conversations upon complaints

2. Plans
• SOS Basic: limited chat (e.g., 30 messages/week)
• SOS Plus: unlimited chat + 1 audio/video session per month
• SOS Premium: unlimited chat, 4 audio/video sessions, assigned psychologist, priority (response ≤ 15 min)

3. Functional Requirements
• Subscriptions and online payments (Stripe, PayPal or local gateways)
• Chat with “single consultant account” (seamless handover)
• SOS button: connect to first available specialist
• Encrypted history storage
• Client and psychologist portals
• Push notifications via email/SMS

4. Non-Functional Requirements
• Privacy & security: GDPR, SSL, secure servers
• Scalability: add psychologists/clients without performance loss
• Availability: web + responsive mobile; future standalone app