Real-time Chat App for Small Businesses & Customers
Budget: ₹12,500 – ₹37,500 INR
Prototype App for real-time chat between small businesses and their customers.
Core Goal: To facilitate instant communication between small businesses and their customers
User Roles and Access:
●Business User: Represents the small business. Needs to be able to:
○Manage their business profile.
○Receive and respond to customer chats.
○View customer information (if available and consented to).
○Access chat history.
○Potentially send proactive messages or announcements.
●Customer User: Represents the customer. Needs to be able to:
○Easily initiate a chat with a business.
○Receive and respond to messages from the business.
○View chat history with specific businesses.
○Potentially browse business information (e.g., hours, location, FAQs).
Customer-Side Features:
●Easy Chat Initiation:
○Dedicated app where customers can search for and connect with businesses.
○QR code scanning for quick access to chat.
●Real-time Text Messaging: Instant sending and receiving of text messages.
●Rich Media Support: Ability to send and receive images, videos, and documents (optional, but enhances communication).
●Push Notifications: Notifications for new messages from businesses.
●Chat History: Access to past conversations with each business.
●Basic Business Information: Ability to view essential business details (name, hours, location, website link).
Business-Side Features:
●Centralized Chat Dashboard: A single interface to manage all incoming customer chats.
●Real-time Chat Interface: Clear and organized view of ongoing conversations.
●Customer Information View (Optional & with Consent): Ability to see basic customer information (e.g., name, contact details if provided).
●Quick Replies/Canned Responses: Pre-written messages for frequently asked questions.
●Chat History and Logs: Record of all past conversations for reference and analysis.
●Notifications: Alerts for new incoming messages.
●Business Profile Management: Ability to update business information (hours, FAQs, etc.).
Technical Considerations:
●Real-time Communication Technology: Utilize technologies like WebSockets, Socket.IO, Firebase Realtime Database for instant message delivery.
●Scalability: The system should be able to handle a growing number of users and conversations.
●Security: Secure communication and data encryption to protect user privacy.
●Platform Compatibility:
Business user: Web
Customer user: iOS.
Core Goal: To facilitate instant communication between small businesses and their customers
User Roles and Access:
●Business User: Represents the small business. Needs to be able to:
○Manage their business profile.
○Receive and respond to customer chats.
○View customer information (if available and consented to).
○Access chat history.
○Potentially send proactive messages or announcements.
●Customer User: Represents the customer. Needs to be able to:
○Easily initiate a chat with a business.
○Receive and respond to messages from the business.
○View chat history with specific businesses.
○Potentially browse business information (e.g., hours, location, FAQs).
Customer-Side Features:
●Easy Chat Initiation:
○Dedicated app where customers can search for and connect with businesses.
○QR code scanning for quick access to chat.
●Real-time Text Messaging: Instant sending and receiving of text messages.
●Rich Media Support: Ability to send and receive images, videos, and documents (optional, but enhances communication).
●Push Notifications: Notifications for new messages from businesses.
●Chat History: Access to past conversations with each business.
●Basic Business Information: Ability to view essential business details (name, hours, location, website link).
Business-Side Features:
●Centralized Chat Dashboard: A single interface to manage all incoming customer chats.
●Real-time Chat Interface: Clear and organized view of ongoing conversations.
●Customer Information View (Optional & with Consent): Ability to see basic customer information (e.g., name, contact details if provided).
●Quick Replies/Canned Responses: Pre-written messages for frequently asked questions.
●Chat History and Logs: Record of all past conversations for reference and analysis.
●Notifications: Alerts for new incoming messages.
●Business Profile Management: Ability to update business information (hours, FAQs, etc.).
Technical Considerations:
●Real-time Communication Technology: Utilize technologies like WebSockets, Socket.IO, Firebase Realtime Database for instant message delivery.
●Scalability: The system should be able to handle a growing number of users and conversations.
●Security: Secure communication and data encryption to protect user privacy.
●Platform Compatibility:
Business user: Web
Customer user: iOS.