B2B Marketplace Platform Development -- 2

FINAL B2B PLATFORM MASTER
DOCUMENT (UPDATED)
OVERALL SYSTEM DESIGN
Single Platform → 3 Panels
1. Buyer Panel (Customer Side)
2. Admin Panel (Owner Control)
3. Vendor Panel (Supplier Side)
Vendor + QC system is internal (Admin + Vendor only)
Buyers cannot see vendor/QC operations
Platform designed as B2B marketplace (like factory-direct model)
1. BUYER PANEL
Registration (Mandatory)
 Mobile OTP login required
 GST Number (Optional)
 Required before:
o Viewing full product details
o Requesting sample
o Placing order
Home Page (Website)
 About B2B business
 Company introduction
 Office details
 Factory sourcing model explanation
 Trust badges
 Contact Us page
 Office address + phone + email
 Google Map location integration
STEP 1: Product Browsing
Buyer can:
 Browse categories & subcategories
 View product (photo + video)
 View SKU-based items
Vendor-Based Product Display
 Same product shown from multiple vendors
 Buyer can choose vendor
 “Best Rated” tag (recommended by admin)
 Buyer can compare products from different vendors
Product Details Include:
 Unique SKU Code
 MOQ
 Quantity-based pricing
 Available stock
 Estimated manufacturing time
 Estimated dispatch time
 Estimated delivery time
 Vendor rating
 Free shipping badge
 Product making photo + video (vendor side)
 “Factory Direct Supply” feel
Features:
 Recommended products
 Customization / white label option
 Request Product (RFQ)
 Send Enquiry (without order)
STEP 2: Sample Request
 Request sample
 Enter quantity + address
Sample Types:
 Paid
 Refundable
 Free
Charges:
 Sample price
 Shipping charge
 Sample available at vendor location (no need to bring to admin)
Status:
Requested → Approved → QC → Dispatched → In Transit → Delivered
STEP 3: Quotation
 Admin sends quotation
 Buyer Accept / Reject
STEP 4: Final Order
 Quotation → Order
Includes:
 SKU
 Quantity
 Final price
Status: Order Placed
STEP 5: Payment
Options:
 Online / QR
 RTGS / NEFT
 Buyer Credit System
o Credit limit
o Order on credit
o Track dues
Status:
Payment Pending → Under Verification → Confirmed
STEP 6: Order Tracking
Buyer sees:
 Order Placed
 Payment Pending
 Payment Confirmed
 Vendor Assigned
 QC Pending
 QC Approved
 Dispatched
 In Transit
 Delivered
STEP 7: Ledger
 Transactions
 Payments
 Pending dues
STEP 8: Refund / Replacement
 Raise request
 Track status
 Breakage Protection Policy
o Factory damage cover
o Replacement support
 Insurance support
Buyer Support System
 Complaint system
 Query system
 Callback request
Channels:
 Phone
 WhatsApp
 Ticket system
Notifications
 New products
 Offers
 Order updates
 Payment updates
Channels:
 WhatsApp
 SMS
 Email
Membership / Scheme
 Monthly schemes
 Discount plans
 Loyalty benefits
2. ADMIN PANEL
Product Management
 Add/Edit/Delete
 Category mapping
 SKU auto-generate
Multi-Vendor Product Control
 Add same product from multiple vendors
 Select recommended vendor
Controls
 Stock quantity
 Manufacturing time
 Dispatch time
 Delivery estimate
Advanced Controls
 MOQ
 Quantity pricing
 Free shipping
 Sample type
QC (Entry Level)
Pending → Approved → Rejected
Sample Management
 Approve/reject
 Assign vendor
 Track shipping
Quotation Management
 Create quotation
 Manage RFQ
Order Management
 Convert quotation
 Assign vendor
Payment Management
 Verify payments
Advance Payment Control (Vendor)
• Release advance payment to vendor after buyer payment confirmation
• Set advance % (example: 20% / 30% / 50%)
• Manual or auto release option
Track:
• Advance paid to vendor
• Remaining payable amount
• Order-wise payment breakup
QC Management
 Product QC
 Sample QC
 Pre-dispatch QC
Shipping Management
 Courier + tracking
Shipping Types:
 Free
 Paid
 Sample
 Fragile
Logistics Integration
 Courier APIs (Delhivery, BlueDart, etc.)
 Auto tracking updates
Vendor Management
 Add/edit vendors
 Vendor-wise stock
 Vendor production capacity
Vendor Rating System
 Quality score
 Delivery time
 Complaint rate
Sales Reports
 Total sales summary
 Vendor-wise sales summary
Reports
 Orders
 Payments
 Buyers
Notification Control
 Bulk messages
 Offers
Customer Support
 Manage complaints
 Refund tracking
3. VENDOR PANEL
Login
 Mobile OTP
Dashboard
 Assigned orders
 QC pending
 Dispatch tasks
 Advance payment received (from admin)
 Pending advance eligible orders
Advance Payment Control (Vendor)
• Release advance payment to vendor after buyer payment confirmation
• Set advance % (example: 20% / 30% / 50%)
• Manual or auto release option
Track:
• Advance paid to vendor
• Remaining payable amount
• Order-wise payment breakup
STEP 1: Order Handling
Vendor adds:
 Production start
 Quantity
 Ready date
 Estimated production time
STEP 2: QC Upload
 Product photos
 Packaging photos
STEP 3: Dispatch
 Courier
 Tracking ID
 Invoice
STEP 4: Status Tracking
Assigned → QC Pending → Approved → Ready → Dispatched
Vendor Sales View
 Total orders
 Monthly sales
 Performance
• Advance received summary
• Pending payment summary
STEP 5: Custom Orders
 White label
 Custom designs
QUALITY CHECK SYSTEM
Product QC
Sample QC
Pre-Dispatch QC
SHIPPING SYSTEM
Vendor → Courier → Buyer
Tracking:
Dispatched → In Transit → Delivered
Glass Product Handling
 Fragile charges
 Strong packaging
 Breakage tracking
COMPLETE FLOW
Sample Flow
Requested → Approved → QC → Dispatched → Delivered
Order Flow
Placed
→ Payment Pending / Credit
→ Payment Confirmed
→ Advance Paid to Vendor
→ Vendor Assigned
→ Production
→ QC
→ Approved
→ Dispatched
→ Delivered
RFQ Flow
Request → Quotation → Order
Refund Flow
Request → Approval → Replacement
PRICING LOGIC
 Quantity pricing
 MOQ
 Bulk discount
SHIPPING LOGIC
 Free
 Flat
 Sample
 Fragile
ACCESS CONTROL
Buyer → Limited
Vendor → Assigned
Admin → Full
TECH STACK
Frontend: React / Next.js
Mobile: Flutter
Backend: Node.js
Database: MySQL / MongoDB